Advisor HR - 1st Shift - Chick-N-Quick Plant

Tyson Shared Services•Springdale, AR

3d•Onsite

About The Position

The Advisor HR provides process and transactional support for HR systems and processes and serves as the first point of contact for users through ServiceNow case management, chat, and phone support. The role handles high-volume walk-up support, incoming calls routed to the People Operations team, first-level support requests, and related tasks. Support may include intake data, updating team members’ personal information, HR system navigation, and leave-of-absence support and navigation. The position monitors HR inboxes and responds directly to inquiries or escalates issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership. The selected candidate must work at the Chick-N-Quick Plant; remote work is not available. The stated hours are 10:00 a.m. to 6:30 p.m., described in the posting as a split shift.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 2 years of experience in a relevant customer support role and previous data-entry experience.
Intermediate computer skills, including creating simple letters, spreadsheets, graphics, queries, or formatted data output.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Ability to communicate effectively with a broad range of end users and provide excellent support; excellent verbal and written communication skills.
Excellent customer service, basic analytical and troubleshooting skills, planning and organizational skills, and attention to detail.
Ability to work well in a team and in a fast-paced environment, and to multitask when applicable.
Strong interpersonal skills and ability to build effective working relationships throughout the organization.
Excellent judgment and ability to analyze issues quickly and take appropriate action under limited time constraints.
Ability to locate necessary data quickly and consistently deliver high-quality, timely work.

Nice To Haves

Understanding of HR systems and processes.
Familiarity with SAP/HR and Workday; not required but highly valued.
Passion for learning.

Responsibilities

Provide basic navigation support for routine correspondence, including address changes, application support, background check corrections, and employee self-service support.
Review and update key business processes and general master data components.
Collaborate with the People Operations team to improve support service-level agreements and help meet department key performance indicators.
Handle high-volume walk-up support, incoming support calls, and first-level user requests.
Monitor HR inboxes, respond to issues, or escalate them to the appropriate teams or leaders.
Support intake data, updates to team members’ personal information, HR system navigation, and leave-of-absence support and navigation.