Advisor HR - 1st Shift - Chick-N-Quick Plant

Tyson Foods • Springdale, AR

2d • Onsite

About The Position

The Advisor HR provides process and transactional support for HR systems and processes, serving as a first point of contact for users through ServiceNow case management, chat, and phone support. The role handles high-volume walk-up support and incoming calls routed to the People Operations team, resolves first-level support requests, and assists with intake data, team-member personal information updates, HR system navigation, and leave-of-absence support and navigation. The role also monitors HR inboxes, responds to inquiries, and escalates issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

The successful candidate must work at the Chick-N-Quick Plant; remote work is not available. The stated hours are 10:00 a.m. to 6:30 p.m., described as a split shift. The role has no supervisory responsibilities and requires no travel.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 2 years of relevant customer-support experience and prior data-entry experience.
• Intermediate computer skills, including creating simple letters, spreadsheets, graphics, queries, and formatted data outputs.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills and the ability to support a broad range of end users.
• Excellent customer service, basic analytical and troubleshooting, planning, and organizational skills.
• Attention to detail; ability to work well on a team, work in a fast-paced environment, and multitask when applicable.
• Strong interpersonal skills and ability to build effective working relationships across the organization.
• Excellent judgment and the ability to analyze issues quickly and take appropriate action under limited time constraints.
• Ability to locate necessary data quickly, deliver high-quality and timely work, and maintain customer satisfaction.
• Ability to learn and work effectively with others.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
• Ability to use approved AI tools responsibly, protect sensitive information, follow company policies, validate AI-generated outputs, and apply professional judgment.

Nice To Haves

• Understanding of HR systems and processes.
• Familiarity with SAP/HR and Workday.

Responsibilities

• Provide process and transactional support for HR systems and processes through ServiceNow case management, chat, phone, and walk-up support.
• Resolve first-level support requests and provide basic navigation support for routine correspondence, including address changes, application support, background-check corrections, and employee self-service.
• Support intake data, updates to team members’ personal information, HR system navigation, and leave-of-absence support and navigation.
• Monitor HR inboxes, respond directly to inquiries, and escalate issues to Centers of Excellence, Directors HR, or Leadership as appropriate.
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to improve support service-level agreements and meet department key performance indicators.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level