Advisor HR - 1st Shift - Chick-N-Quick Plant
About The Position
The Advisor HR provides process and transactional support for HR systems and processes, serving as the first point of contact for users through ServiceNow case management, chat, and phone support. The role handles high-volume walk-up support and calls routed to the People Operations team, resolves first-level support requests, monitors HR inboxes, and responds to or escalates issues to the appropriate teams. Support topics include intake data, updating team members’ personal information, HR system navigation, and leave-of-absence support and navigation. The selected candidate must work at the Chick-N-Quick Plant; remote work is not available. The schedule is 10:00 a.m. to 6:30 p.m., split shift, first shift.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- At least 2 years of relevant customer support experience and past data entry experience.
- Intermediate computer skills, including generating simple letters, spreadsheets, or graphics, or creating simple queries and formatted data output.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent verbal and written communication skills and ability to support a broad range of end users.
- Excellent customer service, basic analytical and troubleshooting skills, and planning and organizational skills.
- Detail-oriented, able to work well in a team and a fast-paced environment, and able to multitask when applicable.
- Strong interpersonal skills and ability to build successful relationships throughout the organization.
- Excellent judgment and ability to analyze issues quickly and take appropriate action under limited time constraints.
- Ability to locate necessary data promptly to resolve customer issues and consistently deliver high-quality, timely work.
- Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
- Must work onsite at the Chick-N-Quick Plant; remote work is not available.
Nice To Haves
- Understanding of HR systems and processes.
- Familiarity with SAP/HR and Workday.
Responsibilities
- Provide basic navigation support for routine correspondence and requests, including address changes, application support, background check corrections, and employee self-service support.
- Review and update key business processes and general master data components.
- Collaborate with the People Operations team to improve support service-level agreements and meet department key performance indicators.
- Manage high-volume walk-up support and incoming support calls routed to the People Operations team.
- Resolve first-level support requests involving HR processes and systems.
- Monitor HR inboxes, respond to issues, or escalate them to Centers of Excellence, Directors HR, or Leadership.
Benefits
- Paid time off.
- 401(k) plan.
- Health, life, dental, vision, and prescription drug benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
