Advisor HR - 1st Shift - Chick-N-Quick Plant

Tyson Foods • Springdale, AR

4d • Onsite

About The Position

This position provides process and transactional support for HR systems and processes and serves as the first point of contact for users through ServiceNow case management, chat, and phone support. The role manages high-volume walk-up support and incoming calls routed to the People Operations team, resolves first-level support requests, and assists with related tasks such as intake data, updating team members’ personal information, HR system navigation, and leave-of-absence support and navigation. The position also monitors HR inboxes and responds to inquiries or escalates them to the appropriate team, including Centers of Excellence, HR Directors, or Leadership.

The selected candidate must work at the Chick-N-Quick plant; remote work is not available. The stated hours are 10:00 a.m. to 6:30 p.m., described as a split shift. The role has no supervisory responsibilities and requires no travel.

Professional team members are expected to use approved AI tools responsibly, protect sensitive information, follow company policies, and validate AI-generated outputs. Individual contributors are expected to integrate AI into daily work, improve efficiency, critically evaluate outputs, and apply professional judgment.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 2 years of experience in a relevant customer support role and prior data-entry experience.
• Intermediate computer skills, including creating simple letters, spreadsheets, graphics, queries, or formatted data outputs.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to communicate effectively, verbally and in writing, with a broad range of end users and provide excellent support.
• Excellent customer service, basic analytical and troubleshooting skills, planning and organizational skills, and attention to detail.
• Ability to work well in a team and in a fast-paced environment, and to multitask when applicable.
• Strong interpersonal skills and ability to build effective working relationships across the organization.
• Excellent judgment and ability to analyze issues quickly and take appropriate action under time constraints.
• Ability to locate necessary data promptly, deliver high-quality and timely work, and support customer resolution.
• Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.

Nice To Haves

• Understanding of HR systems and processes.
• Familiarity with SAP/HR and Workday; not required but highly valued.
• Passion for learning.

Responsibilities

• Provide basic navigation support for routine correspondence and requests, including address changes, application support, background check corrections, and employee self-service support.
• Review and update key business processes and general master data components.
• Collaborate with the People Operations team to improve support service-level performance and meet department key performance indicators.
• Manage walk-up support, incoming support calls, ServiceNow cases, and chat inquiries; resolve first-level requests.
• Handle intake data, updates to team members’ personal information, HR system navigation, and leave-of-absence support and navigation.
• Monitor HR inboxes, respond to issues, and escalate them to the appropriate teams or leaders.
• Use approved AI tools responsibly, safeguard sensitive information, validate AI-generated outputs, and apply professional judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level