Advisor Compensation Service Team Lead
About The Position
As a member of our Commissions Service team, you will support our advisors and your team members in all aspects of commissions, customer service, and processing. You will collaborate with direct team members and team members throughout the organization. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic. The Team Lead serves as a real‑time subject matter expert and training resource for the Compensation Phone Service staff. This role provides coaching, escalation support, and backup phone coverage while maintaining high‑quality service for advisors and internal partners. Our team works Monday through Friday schedules, and these positions are eligible for overtime.
Requirements
- Strong customer service focus with the ability to handle escalations professionally.
- Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, Teams.
- Excellent communication & organizational skills.
- Ability to quickly learn, retain, and apply complex information.
- Proven ability to multitask, prioritize, and work in a fast‑paced environment.
- Self‑motivated and driven, with strong communication and collaboration skills.
- Minimum of high school diploma or equivalent is required.
Nice To Haves
- Previous broker/dealer experience
- 3-5 years of customer service experience
Responsibilities
- Act as a real‑time information and training resource for the Compensation Phone Service team.
- Mentor and coach new and experienced team members; initiate and lead training sessions as needed.
- Serve as the first point of escalation for advisor inquiries and service issues.
- Complete quality assurance reviews to ensure accuracy, compliance, and service standards are met.
- Support advisors and internal teams with commissions processing, customer service, and problem resolution.
- Collaborate with team members and cross‑functional partners to ensure consistent service delivery.
- All other duties as assigned.
Benefits
- health, vision, dental insurance
- 401k
- paid time away
- volunteer days
- annual performance-based bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
