Advising Coordinator

Iowa Western Community College•Council Bluffs, IA

4d•Onsite

About The Position

The Advising Coordinator is responsible for coordinating the day-to-day efforts of the advising team while actively managing a caseload of current students. This role focuses on supporting students, particularly those in General Studies or undecided pathways, in exploring academic programs, clarifying career goals, and progressing toward completion. The coordinator provides guidance and direction to advisors to ensure consistent, student-centered service while personally delivering comprehensive advising that supports student success, persistence, and goal attainment.

Requirements

Bachelor’s degree in higher education, counseling, student affairs, or a related field
Experience in academic advising, student services, or a related area in higher education
Demonstrated experience advising students on academic planning, course selection, and degree progression
Strong knowledge of student support services, including registration, financial aid, billing, and academic policies
Ability to guide students in career exploration and transfer planning
Excellent interpersonal and communication skills, with the ability to build rapport and support a diverse student population
Strong problem-solving skills and the ability to address complex student situations with care and professionalism
Proven ability to manage a caseload while balancing coordination or leadership responsibilities
Detail-oriented with strong organizational and time management skills
Ability to collaborate effectively with faculty, academic departments, and campus service areas
Experience using CRM systems (e.g., Element 451) or student information systems to track student engagement and advising activity
Ability to maintain confidentiality and exercise sound judgment in student-related matters
Commitment to a holistic, student-centered advising philosophy focused on student success, retention, and completion
Ability to pass a background check

Nice To Haves

Experience working with undecided, general studies, or exploratory students preferred
Prior experience providing guidance or supervision to staff or student employees

Responsibilities

Demonstrates IWCC’s core mission, vision and values
Coordinate and support the daily operations and workflow of the advising team
Provide guidance and direction to advisors to ensure consistent, accurate, and student-centered advising practices
Assist in the hiring, onboarding, and training processes for new advisors
Maintain an active advising caseload, with a focus on General Studies and undecided students
Guide students in exploring academic programs, career pathways, and transfer opportunities
Assist students with course registration and schedule planning aligned with their academic goals
Support students with understanding billing, financial aid, and related processes
Advise students on program changes, academic options, and degree completion pathways
Help students develop academic plans that promote persistence and timely completion
Provide holistic advising support, addressing a wide range of student needs and concerns
Connect students with appropriate campus resources and services when needs fall outside advising scope
Monitor student progress and proactively engage students who may need additional support
Collaborate with academic departments and student services to ensure coordinated support for students
Track and manage student engagement and activity using CRM or student information systems
Contribute to the continuous improvement of advising practices, processes, and student outcomes
Support special initiatives related to student retention, completion, and success
Can make decisions in matters if significance
Other duties as assigned