Advice RN - Nurse Advice Call Center
About The Position
This posting is for multiple openings of a Call Center Advice RN at The Nurse Advice Call Center in Brea, California. Part-time and full-time positions are available, based on availability; applicants should ask about availability during the interview. Under the direction of the Supervisor/Manager, the Advice RN triages incoming calls, assesses callers’ needs, and provides appropriate healthcare options. This includes facilitating referrals to primary providers, healthcare facilities, and community resources. The role also involves educating callers about immediate healthcare advice, possible health-related risks, and wellness and prevention behaviors and opportunities. Providence describes its culture as patient-focused, whole-person care built on understanding, commitment, and mutual respect, and emphasizes empowering caregivers.
Requirements
- Graduate of an accredited school of nursing.
- California Registered Nurse License upon hire.
- Case management or acute care experience in a healthcare setting; 2 years preferred.
- 2 years of acute or ambulatory nursing experience; 7 years preferred.
Nice To Haves
- Bachelor’s degree in Nursing or a related field.
Responsibilities
- Triage incoming calls.
- Assess callers’ needs and provide appropriate healthcare options.
- Facilitate referrals to primary providers, healthcare facilities, and community resources.
- Educate callers about immediate healthcare advice and possible health-related risks.
- Educate callers about wellness and prevention behaviors and opportunities.
Benefits
- Benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
