Advice Nurse

Sutter Health•Santa Barbara, CA

About The Position

The Advice Nurse helps patients obtain the appropriate level of care from the right provider at the right time. The role provides advanced clinical telephone support to Sutter Health patients and other callers, remote support for physicians through the in-basket and other channels, and limited in-clinic support. Using the nursing process, physician input, and approved telephone nursing guidelines and protocols, the nurse supports efficient operations, quality care, and positive patient outcomes. The nurse assesses patient needs and determines appropriate dispositions; collaborates with clinic and hospital-based providers on electronic prescription renewals; identifies hospital and community resources, consultations, and referrals; and performs nursing follow-up. Clinical support also includes helping physician partners manage messages and other communications in the electronic medical record, as well as limited outpatient patient care.

Requirements

Graduate of an accredited school of nursing.
Registered Nurse (RN) licensure in the state where care is provided.
Basic Life Support (BLS) Healthcare Provider certification; the posting notes that this certification is not required for non-patient-facing or care departments.
Two years of recent relevant experience.
Professional knowledge of clinical nursing protocols, regulations, institutional standards of care, and risk management, with emphasis on disease processes, emergencies, health sciences, and pharmacology.
Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology, including working knowledge of applicable state and federal regulations and guidelines.
Analytical and project management skills, including the ability to assess situations, reach practical conclusions, recognize alternatives, develop solutions, and implement effective changes.
Communication, interpersonal, and interviewing skills, including the ability to build rapport and explain medical lab results or sensitive information clearly and professionally to diverse audiences.
Proficient computer skills, including Microsoft Office Suite and experience with electronic medical or health records.
Ability to work independently and as part of a multidisciplinary team, with attention to detail and strong organizational skills.
Ability to manage multiple priorities or projects, including rapidly changing priorities, while maintaining schedules.
Ability to analyze possible solutions using precedents, departmental guidelines and policies, experience, and judgment to solve standard problems.
Ability to build collaborative relationships with peers, physicians, nurses, administrators, and the public.

Responsibilities

Provide advanced clinical telephone support to patients and other callers.
Provide in-basket and other remote support for physicians, along with limited in-clinic support.
Use the nursing process, physician input, and approved telephone nursing guidelines and protocols to provide quality care and support positive patient outcomes.
Assess patients’ needs and appropriately determine the disposition of cases.
Collaborate with clinic and hospital-based providers to renew electronic prescriptions.
Identify hospital and community resources, consultations, and referrals.
Perform nursing follow-up activities.
Assist physician partners with message management and other communications in the electronic medical record.
Provide limited patient care in an outpatient setting.
Protect the privacy of patients’ protected health information.
Recognize unsafe or emergency situations and respond appropriately and professionally.