Advice Nurse

Sutter Health•Santa Barbara, CA

2d•$55 - $79

About The Position

The Advice Nurse helps patients obtain the appropriate level of care from the right provider at the right time. The role provides advanced clinical telephone support to Sutter Health patients and other callers, remote support for physicians through the in-basket and other channels, and limited support in the clinic. Using the nursing process, physician input, and approved telephone nursing guidelines and protocols, the nurse supports efficient operations, quality care, and positive patient outcomes. The nurse assesses patient needs and dispositions cases appropriately; collaborates with clinic and hospital-based providers on electronic prescription renewals; identifies hospital and community resources, consultations, and referrals; and performs nursing follow-up. Clinical support also includes helping physician partners manage messages and other communications in the electronic medical record, as well as providing limited outpatient patient care. This is a regular, full-time, non-exempt position with a Monday–Friday day schedule, eight-hour shifts, and 40 hours per week. The listed pay range is $54.72–$79.34 per hour, with the actual range potentially varying by work location. Eligible positions include a comprehensive benefits package. Employees may handle hazardous or potentially hazardous drugs in accordance with applicable NIOSH and USP 800 guidelines.

Requirements

Graduate of an accredited school of nursing.
Registered Nurse (RN) license in the state where care is provided.
Two years of recent relevant experience.
Professional knowledge of clinical nursing protocols, regulations, institutional standards of care, and risk management, especially in disease processes, emergencies, health sciences, and pharmacology.
Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology, including working knowledge of state and federal regulations and guidelines.
Analytical and project management skills, including the ability to assess problems and procedures, reach practical conclusions, recognize alternatives, provide solutions, and implement effective changes.
Strong communication, interpersonal, and interviewing skills, including the ability to build rapport and explain lab results or sensitive information clearly and professionally to diverse audiences.
Proficient computer skills, including Microsoft Office Suite and experience with electronic medical or health records.
Ability to work independently and as part of a multidisciplinary team, with strong attention to detail and organizational skills.
Ability to manage multiple priorities or projects, including rapidly changing priorities, while maintaining schedules.
Ability to solve standard problems using precedents, departmental guidelines and policies, experience, and sound judgment.
Ability to build collaborative relationships with peers, physicians, nurses, administrators, and the public.

Responsibilities

Assess patients’ needs and direct cases to the appropriate level of care and provider.
Provide advanced clinical telephone support to patients and other callers.
Provide remote support for physicians, including in-basket and other communications management in the electronic medical record.
Use the nursing process, physician input, and approved telephone nursing guidelines and protocols to support quality care and positive patient outcomes.
Collaborate with clinic and hospital-based providers to renew electronic prescriptions.
Identify hospital and community resources, consultations, and referrals.
Perform nursing follow-up activities.
Provide limited patient care in an outpatient setting.
Recognize unsafe or emergency situations and respond appropriately and professionally.
Protect the privacy of patients’ protected health information.