Advanced Services Business Analyst

Toyota Industries•Columbus, IN

4d•Hybrid

About The Position

The Advanced Services Business Analyst joins the Financial Operations team within Advanced Services & Digital Solutions, supporting Toyota customers by managing equipment and financial operations processes that contribute to a consistent customer experience. The role works with Account Management, Customer Care, dealers, customers, vendors, and cross-functional teams to maintain equipment records, support billing and asset management, develop reporting, and contribute to process improvement initiatives. The position supports operational efficiency and customer success by managing equipment records and KPIs, coordinating with dealers and customers, supporting quality controls, building reports and automation tools, resolving issues, training dealers, and providing data-driven insights for customer business reviews. The role also supports customer service activities, works independently with fiduciary accountability, and performs additional duties as assigned. The position follows a hybrid schedule: in person Monday through Wednesday at the Columbus, Indiana office and remote Thursday and Friday. The listed salary range is $50,980 to $65,355 per year, depending on the selected candidate’s education and experience.

Requirements

Bachelor's degree or an equivalent combination of education, training, and experience.
At least 3 years of professional experience.
Strong organizational and analytical skills.
Effective verbal and written communication skills.
Ability to build productive relationships with internal and external stakeholders.
Proficiency with Microsoft Office applications, particularly Excel.

Nice To Haves

Experience supporting asset management and billing operations.
Experience working directly with customers, dealers, or external business partners.
Knowledge of reporting, data analysis, and process improvement methodologies.
Ability to manage multiple priorities in a fast-paced environment.
Continuous improvement mindset and commitment to delivering high-quality results.

Responsibilities

Manage equipment records to support asset management and billing processes.
Develop, track, and maintain key performance indicators (KPIs) to support operational effectiveness.
Coordinate and communicate with dealers and customers to support business objectives.
Support quality controls and operational processes that promote a positive customer experience.
Build and maintain reports and automation tools to improve efficiency and accuracy.
Serve as a liaison between dealers and customers to support issue resolution.
Train dealers on financial operations and equipment management processes.
Provide data-driven insights and support customer business reviews.
Contribute to process improvement and continuous improvement initiatives.
Support customer service activities and help achieve department and company goals.
Execute responsibilities independently while maintaining fiduciary accountability.
Perform additional duties as assigned.

Benefits

Competitive salary of $50,980–$65,355 per year, dependent on education and experience.
Generous paid time off and 13 paid holidays.
Affordable medical plans and no-cost dental and vision options.
100% 401(k) match up to 6%.
Company-paid life insurance, short-term disability, and long-term disability.
Tuition Assistance Program.
Employee Assistance Program with access to mental health care, legal support, and financial guidance.
Recognition and Kaizen (continuous improvement) reward programs.
Opportunities for personal and professional development.
Onsite fitness center and occupational health clinic.