Advanced Customer Service Representative

Taylor Corporation•Dayton, OH

10d•Hybrid

About The Position

Taylor DM Brands is looking for an Advanced Customer Service Representative to join our team in one of our offices in Dayton, OH, White Bear Lake, MN, or Amsterdam, NY. Taylor Promotional Products, a Taylor DM Brands company, is seeking a Customer Service Representative (CSR) to join the team in Dayton, OH or Amsterdam, NY or White Bear Lake, MN to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Requirements

Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area.
Familiar with standard concepts, practices, and procedures within a particular field.
Candidates must be authorized to work in the United States without the need for employer sponsorship.

Responsibilities

Autonomously manage and own numerous multiple-solution customers and related demands with ease.
Work independently and within a team to deliver a consistent, exceptional customer experience every time.
Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner.
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
Successfully establish, manage and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Understand and appropriately use the company pricing system and policies.
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Understand and help the customer articulate their needs.
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
May act as a coach/mentor to other CSR’s.
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
Coordination of projects and complex customer deliverables.