Adv Energy Program Manager I

TRC Companies • OR-Portland, OR

9d • $105,000 - $133,806

About The Position

TRC, Member of WSP, is seeking an Outreach Manager to lead customer and market engagement for an existing-building energy-efficiency program serving Oregon and Southwest Washington. The program provides technical assistance and cash incentives to commercial-building customers to support electric and natural-gas efficiency upgrades. The role leads outreach and project management, engaging commercial property managers, facilities managers, and business owners. It also executes marketing strategies through event participation, collateral development and distribution, utility-customer engagement, and regular client communication, and helps develop new market-engagement approaches, including outreach to traditionally underserved communities.

The position oversees outreach operations and staff performance, monitors project forecasts, handles eligibility questions and escalations, supports referrals and program updates, and coordinates with internal teams on systems, marketing, data, events, reporting, and evaluations. It also contributes to annual planning and operational updates.

Requirements

• At least 3 years of experience managing and leading a team.
• Ability to motivate a team that works in the field across a large geographic area and serves a multilingual customer base.
• Experience resolving conflicts in customer-service environments.
• Strong customer-service skills and effective in-person, email, and phone communication.
• Collaborative decision-making, using team experience and market conditions to inform decisions.
• Demonstrated ability to manage people in remote work environments.
• Ability to work with team leads across engineering, marketing, and operations while respecting distinct roles and communicating business-development needs.
• Excellent time-management skills, including the ability to run effective and efficient meetings.
• Excellent project-management skills and ability to train team members in project management.
• Experience setting sales-team expectations and coaching for success.
• Ability to learn and use a CRM or similar system to track business-development activities.
• Proficiency with computer and mobile technology devices.
• Ability to introduce and monitor performance metrics in support of program goals.
• Proficiency with MS Office tools, including Outlook, Teams, Excel, Word, and SharePoint.
• Demonstrated interest or experience in outreach to communities not engaged through traditional mainstream outreach.
• Valid driver’s license with a clean driving record and a reliable vehicle.

Nice To Haves

• Experience with utility-sponsored energy-efficiency programs.
• Previous experience with energy-efficiency technologies and communicating the benefits of electric and gas efficiency.
• Understanding of building science and energy-efficiency technologies.

Responsibilities

• Monitor project forecasts with Navigators and Energy Advisors and communicate timeline risks or changes.
• Serve as a subject-matter resource on eligibility questions, partnering with Measure Development and Operations to resolve eligibility and customer-service issues.
• Review and manage internal eligibility requests, ensuring complete documentation and coordinating follow-up with team members.
• Act as the primary contact for escalations related to Energy Advisor performance or conduct.
• Recommend process and application-form improvements as program changes occur.
• Develop and maintain monthly and quarterly outreach reports, including market trends, sector performance, and success highlights.
• Serve as the initial point of contact and distribute program referrals.
• Keep the team informed of policy and program changes affecting outreach activities.
• Collaborate with IT, Data, and Marketing on system improvements, campaign feedback, reporting, and event staffing.
• Coordinate event and conference assignments for Outreach staff.
• Support impact evaluations by maintaining accurate records and providing information to evaluation teams.
• Participate in and support cross-functional meetings, regional check-ins, and special initiatives.
• Manage employee performance, including KPI tracking, weekly pipeline reviews, and annual evaluations.
• Assist with annual planning and operational updates, including outreach plans, contact lists, project closeout schedules, and performance reviews.
• Lead customer engagement and market outreach with commercial property managers, facilities managers, and business owners.
• Execute marketing strategies, including speaking at events, developing and distributing collateral, engaging utility customers, and communicating with the client.
• Develop market-engagement strategies that reach traditionally underserved communities.

Benefits

• Medical, dental, vision, and disability insurance.
• 401(k) package with traditional and Roth options and company match.
• Paid time off ranging from 15 to 25 days per year, depending on full-time or part-time status and seniority.
• At least 8 paid holidays per year for full-time employees.
• Paid sick, family, and disability leave in accordance with the laws of employees’ states of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed