Adv Energy Program Manager I

TRC Companies, Inc. • Portland, OR

10d

About The Position

TRC, Member of WSP, is seeking an Outreach Manager to lead customer and market engagement for an existing-building energy-efficiency program serving Oregon and Southwest Washington. The program provides technical assistance and cash incentives to commercial-building customers to support electric and natural-gas efficiency upgrades. The role oversees outreach and project management and directly engages commercial property managers, facilities managers, and business owners. It also executes marketing strategies, including speaking at events, developing and distributing collateral, engaging utility customers, and maintaining regular client engagement. The Outreach Manager contributes to new market-engagement approaches, including outreach to traditionally underserved communities.

The position coordinates outreach operations, program referrals, eligibility requests, reporting, events, and cross-functional activities. It manages employee performance and supports annual planning and program evaluations. The posted salary range is USD $105,000 to $133,806.40 per year. The employee may also be eligible for the Company's annual discretionary bonus program, contingent on Company, Business Segment, and individual performance against applicable key performance indicators.

Requirements

• At least 3 years of experience managing and leading a team.
• Ability to motivate a team that works in the field across a large geographic area and serves a multilingual customer base.
• Experience resolving conflicts in customer-service environments.
• Strong customer-service and communication skills in person, by email, and by phone.
• Ability to collaborate and use team experience and market conditions to inform decisions.
• Demonstrated ability to manage people in remote-work environments.
• Ability to work with team leads in engineering, marketing, and operations, respecting their roles while communicating business-development needs effectively.
• Excellent time-management skills, including the ability to run effective and efficient meetings.
• Excellent project-management skills and ability to train team members in project management.
• Experience setting expectations for a sales team and coaching team members for success.
• Ability to learn and use a Customer Relationship Management (CRM) system or similar system to track business-development activities.
• Proficiency with computer and mobile technology devices.
• Ability to introduce and monitor performance metrics that support program goals.
• Proficient knowledge of Outlook, Teams, Excel, Word, and SharePoint.
• Demonstrated interest or experience in outreach to communities not engaged through traditional mainstream outreach.
• Valid driver's license with a clean driving record and access to a reliable vehicle.

Nice To Haves

• Experience with utility-sponsored energy-efficiency programs.
• Experience with energy-efficiency technologies and communicating the benefits of electric and gas efficiency.
• Understanding of building science and energy-efficiency technologies.

Responsibilities

• Monitor project forecasts with Navigators and Energy Advisors and communicate timeline risks or changes.
• Serve as a subject matter resource on eligibility questions and partner with Measure Development and Operations to resolve eligibility and customer service issues.
• Review and manage internal eligibility requests, ensuring documentation is complete and coordinating follow-up with team members.
• Serve as the primary contact for escalations related to Energy Advisor performance or conduct.
• Recommend process and application-form improvements as program changes occur.
• Develop and maintain monthly and quarterly outreach reports covering market trends, sector performance, and success highlights.
• Serve as the initial point of contact and distribution channel for program referrals.
• Keep the team informed about policy and program changes affecting outreach activities.
• Collaborate with IT, Data, and Marketing on system improvements, campaign feedback, reporting, and event staffing.
• Coordinate event and conference assignments for Outreach staff.
• Support impact evaluations by maintaining accurate records and providing information to evaluation teams.
• Participate in and support cross-functional meetings, regional check-ins, and special initiatives.
• Manage employee performance, including KPI tracking, weekly pipeline reviews, and annual evaluations.
• Assist with annual planning and operational updates, including outreach plans, contact lists, project closeout schedules, and performance reviews.

Benefits

• Medical, dental, vision, and disability insurance.
• 401(k) package with traditional and Roth IRA options and Company match.
• Paid time off of 15 to 25 days per year, contingent on employment status and seniority.
• At least 8 paid holidays per year for full-time employees.
• Paid sick, family, and disability leave in accordance with the laws of the employee's state of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed