Adoption Supervisor

Houston Humane Society•Houston, TX

About The Position

The Adoption Supervisor oversees the daily operations of the Adoption Department, ensuring a positive experience for visitors, staff, and animals. This role supervises and supports Adoption Counselors, manages schedules, and collaborates with multiple teams. This position requires strong leadership, organization, and communication skills, along with the ability to thrive in a fast-paced, team environment. A commitment to animal welfare and providing excellent customer service is essential.

Requirements

A minimum of 2 years supervising experience
Minimum High school diploma or GED
Valid driver’s license required and a safe driving record
Excellent written and verbal communication skills
Strong organizational and time management abilities
Proficient in data entry, recordkeeping, and learning new software
Positive, team-oriented attitude with the ability to manage multiple tasks
Comfortable handling and teaching safe handling of dogs, cats, and other animals
Ability to perform physical tasks such as bending, lifting (up to 50 lbs), walking, and standing for extended periods, with or without reasonable accommodation.
Flexible and adaptable; able to work weekends, evenings, and special events as needed
Collaborative and supportive in a fast-paced, team environment
Maintains confidentiality and professionalism at all times
Committed to upholding and promoting the mission and values of the Houston Humane Society

Nice To Haves

Fluency in the Spanish language is a plus

Responsibilities

Oversee the daily operations of the Adoption Department
Work with the Shelter Director to interview, hire, educate and train Adoption Counselors
Manage team work schedules
Maintain a professional and positive environment that is engaging for both staff and the public
Resolve any disputes or complaints involving the public
Oversee the adoption process
Ensure accurate animal and financial record keeping
Coordinate with the Outreach team to plan for mobile Adoption events
Coordinate with multiple teams to ensure animal photos, bios, and kennel cards are updated and displayed appropriately.
Assist the Intake and the Foster and Transport team with animal movement in and out of the shelter as needed
Perform periodic review of adoption processes to provide input for improvement and efficiency
Stay atop of animal welfare best practices by attending webinars, trainings, and conferences
All other duties as assigned