Adoption Case Manager Supervisor (7872)

Lutheran Services Florida • Largo, FL

1d • Onsite

About The Position

Lutheran Services Florida (LSF) is seeking a talented Adoption Case Manager Supervisor to make an impact in the lives of others. This role involves complex professional work supervising and monitoring a unit of workers. The employee will ensure staff performance aligns with agency contract goals and requirements, demonstrating advanced skills in communication, motivation, training, and evaluation. Responsibilities include mentoring and monitoring performance, onboarding new staff, coordinating training, assessing progress of new case managers, participating in recruitment and hiring, and developing Employee Improvement Plans when necessary. Knowledge of Florida Child Welfare statutes, administrative code, and operating procedures is essential.

Requirements

• Must possess a bachelor's degree in a human services field.
• Must have a Child Protection Certification or be eligible and pass waiver toward certification requirement.
• Must have a minimum of three years of experience as a certified child welfare case manager, preferably in the Florida Dependency system.
• Knowledge of theories and practice of child protection, social work, and family assessments.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of theories of adult learning, ability to facilitate group and individual training activities.
• Knowledge of physical and behavioral indicators of abuse and neglect.
• Knowledge of effective management skills.
• Knowledge of interviewing techniques.
• Knowledge of court procedures and legal requirements.
• Knowledge of methods of collecting, organizing, and analyzing data.
• Knowledge of supervision techniques.
• Skilled in direct observation of case manager’s abilities in interacting appropriately with families, community stakeholders, service providers and other professionals.
• Ability to assess case manager’s performance and develop performance improvement plans.
• Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to effectively supervise staff members.
• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
• Ability to conduct thorough case staffings and other meetings.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must attend and successfully complete “Supervising for Excellence” training curriculum.
• Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.
• Must have a high level of energy, be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

Nice To Haves

• Master’s Degree is preferred.
• Prior supervisory experience preferred.

Responsibilities

• Develops performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement, and communicates worker compliance.
• Creates, identifies, and coordinates activities for newly hired case managers, including shadowing, training compliance, and field/classroom training opportunities.
• Reviews each case in the unit caseload at least quarterly, including one-on-one discussions with case managers, recommendations for case progress, and documentation in the FSFN online database.
• Monitors and directs the day-to-day work of case managers, ensuring timely completion of home visits, tracking tools, court documentation, staffing packets, family assessments, safety plans, case documentation in FSFN within 48 hours, and file maintenance.
• Attends/ensures preparation for all unit case staffings, reviews incoming cases, and assigns new cases within the unit.
• Reviews and assists with complex cases, providing guidance and support.
• Reviews work products such as family assessments, home studies, court reports, case plans, and case documentation with case managers, providing consultation and direction.
• Identifies performance needs of case managers and other staff, and develops and implements training plans and/or other opportunities for performance improvement.
• Provides guidance to case managers and other staff through coaching, motivating, training, and staff development activities.
• Identifies and promotes outstanding performance.
• Participates in court proceedings as necessary and monitors worker performance in court.
• Mentors new case managers in the field each month by participating in a home visit and providing feedback, documenting these visits in FSFN.
• Keeps Assistant Program Director and Program Director informed of high-risk or problematic cases and arranges for multi-Disciplinary staffings as necessary.
• Attends program Supervisor meetings and shares information with unit workers and other team members.
• Conducts regular unit meetings with staff to share information, provide training, discuss cases, and participate in team building activities.
• Develops training and staff development plans with each staff person under supervision.
• Conducts all required performance evaluations with assigned workers in a timely manner and submits them for review.
• Provides community education through public presentations.
• Participates in agency CQI (Continuous Quality Improvement) activities as required.
• Ensures case managers fully understand case ownership responsibility as the integrator of all services and supports for each child, including therapy, mental health services, health and dentistry, developmental services, educational support, permanency, and safety.
• Ensures case managers understand their responsibility to make trauma-sensitive transitions when a caretaker lacks the needed level of responsibility.
• Adheres to all confidentiality rules.
• Supervisors are expected to be available and on call at all times, carrying an active cellphone during and after regularly scheduled work hours, as well as on weekends, to immediately respond to all calls.

Benefits

• Medical
• Dental
• Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager