Adoption Consultant – Management

CINC Systems•Duluth, GA

About The Position

The Adoption Consultant – Management works with clients after go-live to help new clients onboard to CINC’s platform and existing clients who need additional support. The role focuses on helping clients adopt and operationalize CINC’s management functions, including the CINC platform, Violations, Work Orders, ACC, Collections, the homeowner portal, and AI skills. The consultant delivers product tours, in-depth training, guided working sessions, and live virtual webinars to introduce management company teams to platform capabilities and support their long-term success. The role also works across Implementation, Client Support, and Customer Success to support smooth client transitions and provide targeted education to existing customers. The position is based in Duluth, Georgia, or remote. It requires effective client communication, collaboration with internal teams, and thoughtful use of project management tools for tracking time and progress and storing data and documents. The consultant is expected to demonstrate integrity, professionalism, confidentiality, teamwork, accountability, and a commitment to continuous learning.

Requirements

Bachelor’s degree or equivalent work experience in property management, community association management, or a related field is strongly preferred.
At least 4 years of relevant experience in an external consulting role.
Expert understanding of property management processes, including violations, work orders, and homeowner and board communications, with relevant business experience.
Experience in direct client-facing engagements and the ability to communicate effectively with technical and non-technical audiences at all levels, including senior management.
Professional competence with the Microsoft Office Suite.
Strong critical-thinking, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment and change priorities quickly.
Ability to work collaboratively in a team environment.

Nice To Haves

Experience in the property management or community association industry.

Responsibilities

Meet with management company clients to help operationalize day-to-day property management processes in CINC after go-live.
Provide in-depth training and guided working sessions on management functionality and best practices, including Violations, Work Orders, AI skills, ACC, Collections, and the homeowner portal.
Deliver tours of the CINC platform to management company teams to build confidence and accelerate adoption.
Host live virtual webinars for ongoing customer education, reinforcing best practices and introducing features and functionality.
Promote awareness, activation, and adoption of AI skills, and coach clients on integrating them into daily workflows.
Monitor client adoption of CINC best practices and workflows.
Troubleshoot software issues for new and existing clients and provide solutions.
Provide input on frequently asked questions and step-by-step business-process documentation.
Coordinate with Implementation to prepare new customers to adopt the platform and facilitate transitions to Client Support.
Collaborate with Customer Success to provide existing customers with targeted training and follow-up sessions.
Work with other internal teams as needed.
Understand clients’ existing management workflows, identify process improvements, and communicate opportunities to optimize workflows using CINC solutions.
Identify and escalate risks to client success or client perception of CINC solutions, along with recommendations.
Use project management tools, SharePoint folders, and related systems to track time and progress and store data and documents.
Develop and maintain effective internal and external client relationships and communications, maintaining professionalism.
Demonstrate integrity, ethics, confidentiality as appropriate, accountability, teamwork, and a commitment to self-development and continuous learning.