Adoption Consultant – Management

CINC Systems•Duluth, GA

6d•Remote

About The Position

The Adoption Consultant – Management works with clients after go-live to help new clients onboard to CINC’s platform and existing clients receive additional support in adopting and operationalizing management functions. The role trains clients on management components of CINC’s enterprise suite, including the CINC platform, Violations, Work Orders, ACC, Collections, the homeowner portal, and AI skills. It also delivers platform tours and hosts live virtual webinars to introduce management company teams to product capabilities and support long-term success. The consultant works with clients to understand their existing management workflows, identify process improvements, and communicate opportunities to use CINC solutions effectively. The role collaborates with Implementation, Customer Success, and other internal teams to support smooth transitions, targeted education, and client success. It also contributes to documentation, identifies and escalates client risks, and maintains project information and client relationships professionally.

Requirements

Bachelor’s degree or equivalent work experience in property management, community association management, or a related field is strongly preferred.
At least 4 years of relevant experience in an external consulting role.
Expert-level understanding of property management processes, including violations, work orders, and homeowner and board communications, with relevant business experience.
Experience in direct client-facing engagements and a demonstrated ability to communicate effectively at all levels, including senior management, with technical and non-technical audiences.
Professional competence in the Microsoft Office Suite.
Strong critical-thinking, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced environment and change priorities quickly.
Ability to work collaboratively in a team environment.
Demonstrates integrity and ethics, adheres to CINC Systems’ core values, operates effectively within the company and work group, and pursues self-development, feedback, and learning.
Maintains confidentiality in communications and interactions as appropriate.

Nice To Haves

Experience in the property management or community association industry.

Responsibilities

Meet with management company clients to help them operationalize day-to-day property management processes in CINC after go-live.
Provide in-depth training and guided working sessions on management functionality and best practices, including Violations, Work Orders, AI skills, ACC, Collections, and the homeowner portal.
Deliver tours of the CINC platform to management company teams to build confidence and accelerate early adoption.
Host live virtual webinars for ongoing customer education, reinforcing best practices and introducing new features and functionality.
Build awareness, activation, and adoption of AI skills, and coach clients on integrating them into daily management workflows.
Monitor client adoption of CINC best practices and workflows.
Troubleshoot software issues for new and existing clients and provide solutions.
Contribute to documentation for frequently asked questions and step-by-step business process instructions.
Work with Implementation to prepare new customers to adopt the platform and facilitate transitions from Implementation to Client Support.
Collaborate with Customer Success to provide existing customers with additional education, targeted training, and follow-up sessions.
Collaborate with and assist other internal teams as needed.
Understand clients’ existing management workflows, identify strategic process improvements, and communicate opportunities to optimize workflows using CINC solutions.
Identify and escalate risks to client success or perceptions of CINC solutions, with recommendations.
Use project management tools, SharePoint folders, and related systems for time tracking, progress tracking, and data and document storage.
Develop and maintain effective internal and external client relationships and communicate professionally.