Adobe Creative Commons Assistants

The University of New Mexico • Albuquerque, NM

10d • Onsite

About The Position

The University of New Mexico’s Adobe Creative Commons (ACC), a partnership between UNM IT, University Libraries, and Adobe Education, seeks engaged student employees for a digital-literacy-oriented customer service environment. Assistants are generally the first point of contact for patrons and handle one-on-one trainings and lending processes. The ACC provides technology lending and learning for digital media production through equipment, software, and creative project education. Assistants also help maintain and monitor ACC areas.

Under supervision, assistants work closely with ACC staff and students and, on a more limited and sometimes cross-functional basis, with the Brain Bar and other University Libraries staff and students. The role requires a basic understanding of Adobe Creative Cloud, digital media hardware such as cameras, and Mac OS, Windows, and mobile environments. Assistants should take initiative in addressing day-to-day technical and operational issues, work independently and as part of a team, and undertake supervised projects to maintain, update, and improve the space. Successful applicants may take on progressively independent work and greater responsibility.

This is student employment on a term basis for the current or impending school year. Student employees may be asked to work evenings, nights, and/or weekends. The hourly pay is $16.00.

Requirements

• Must be currently enrolled at UNM for a minimum of 6 credit hours during the normal school year.
• Demonstrated proficiency with digital media production hardware such as AV equipment and/or Adobe Creative Cloud applications; equivalent applications may be accepted if the applicant is willing to learn.
• Excellent customer service skills.
• Customer service experience or digital media project management skills.
• Demonstrated excellent oral, written, and interpersonal communication skills.
• Demonstrated ability to work creatively, collaboratively, and effectively.
• Applicants should have a basic understanding of Adobe Creative Cloud software, digital media hardware such as cameras, and Mac OS, Windows, and mobile environments.
• Applicants should be able to take initiative to solve day-to-day technical and operational problems and work independently as well as in a close team.

Nice To Haves

• Customer service experience and digital media project management skills.
• Previous experience with digital media tutoring or instruction.
• Advanced soft skills in digital media creation, such as advanced design or video production skills.
• Work-study status is preferred.

Responsibilities

• Carry out lending procedures consistently.
• Maintain and monitor equipment, elevating issues to staff as needed.
• Help student, faculty, and staff patrons access ACC-specific resources, including technology lending and Adobe Creative Cloud access.
• Train patrons on equipment, Adobe Creative Cloud software, and relevant project best practices.
• Identify issues and elevate them to staff as appropriate.
• Open and/or close ACC facilities and help ensure the ACC remains a safe and comfortable destination.
• Continue developing knowledge of digital media production equipment and software during work hours.
• Support and maintain posters and signage in and about the ACC.
• Maintain and monitor spaces through administrative tasks, including forms, documentation, tracking patron questions and space-use headcounts, and cleaning ACC areas.
• Participate in special projects as assigned.
• Complete supervised projects to maintain, update, and improve the space, such as workflow updates, inventory, and reorganization.

Benefits

• Opportunity to develop tutoring skills in digital media production.
• Guidance and mentoring from library staff.
• Opportunity to develop professional skills, including interpersonal communication, critical thinking, attention to detail, and problem-solving.
• Opportunity to develop and apply technical skills with digital media production equipment and Adobe Creative Cloud software.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed