Adobe Creative Commons Assistants

University of New Mexico • Albuquerque, NM

11d • Onsite

About The Position

The University of New Mexico’s Adobe Creative Commons (ACC), a partnership between UNM IT, University Libraries, and Adobe Education, seeks self-motivated, engaged student employees for a digital-literacy-oriented customer service environment. Assistants are often the first point of contact for ACC patrons and handle most one-on-one trainings and lending processes. The ACC provides technology lending and learning for digital media production through equipment, software, and creative project education, and assistants help maintain and monitor ACC areas.

Under supervision, assistants work closely with ACC staff and students. They may also work on a limited, sometimes cross-functional basis with the Brain Bar and other University Libraries staff and students. Applicants should have a basic understanding of Adobe Creative Cloud software, digital media hardware such as cameras, and Mac OS, Windows, and mobile environments. They should be able to take initiative in addressing day-to-day technical and operational problems, working independently and as part of a team. Additional supervised projects may include updating workflows, inventory, and reorganizing the space. Successful applicants may take on progressively independent work and increased responsibility.

This student position offers the opportunity to develop digital media tutoring skills, receive guidance and mentoring from library staff, build professional skills in communication, critical thinking, attention to detail, and problem-solving, and develop and apply technical skills with digital media production equipment and Adobe Creative Cloud software. Student employees may be asked to work evenings, nights, and/or weekends. University Libraries student employees are employed on a term basis for the current or impending school year.

Requirements

• Currently enrolled at UNM for at least 6 credit hours during the normal school year.
• Demonstrated proficiency with digital media production hardware, such as AV equipment, and/or Adobe Creative Cloud applications; equivalent applications may be accepted if the applicant is willing to learn.
• Excellent customer service skills.
• Customer service experience or digital media project management skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to work creatively, collaboratively, and effectively.
• Applicants should have a basic understanding of Adobe Creative Cloud software, digital media hardware such as cameras, and Mac OS, Windows, and mobile environments.
• A resume and cover letter are required; the cover letter must explain the applicant’s interest and identify familiar Adobe applications or equivalents.
• Applicants must provide a digital media work sample and a 2–5 sentence description of how they created it.

Nice To Haves

• Customer service experience and digital media project management skills.
• Previous experience with digital media tutoring or instruction.
• Advanced digital media creation skills, such as advanced design or video production skills.
• Work-study status.

Responsibilities

• Follow lending procedures consistently.
• Maintain and monitor equipment, escalating issues to staff.
• Help student, faculty, and staff patrons access ACC-specific resources, including technology lending and Adobe Creative Cloud access.
• Train patrons on equipment, Adobe Creative Cloud software, and relevant project best practices.
• Identify issues and elevate them to staff as appropriate.
• Open and/or close ACC facilities and help ensure the ACC remains a safe and comfortable destination for the university community.
• Further and refresh knowledge of digital media production equipment and software during work hours.
• Support and maintain posters and signage in and around the ACC.
• Maintain and monitor spaces through administrative tasks, including forms, documentation, tracking patron questions and space-use headcounts, and cleaning ACC areas.
• Participate in special projects as assigned.

Benefits

• Opportunity to develop tutoring skills in digital media production.
• Guidance and mentoring from library staff.
• Opportunity to develop professional skills, including interpersonal communication, critical thinking, attention to detail, and problem-solving.
• Opportunity to develop and apply technical skills with digital media production equipment and Adobe Creative Cloud software.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed