Admitting Representative | Full Time | 1st Shift

Hillsdale Hospital • Hillsdale Township, MI

9d • Onsite

About The Position

The Admitting Representative handles patient admissions, registration, pre-registration, insurance verification, cashiering, switchboard operations, and document scanning. The role works 40 hours per week, from 6:30 a.m. to 2:30 p.m., and requires rotating weekend and holiday hours. The representative is expected to handle admissions and telephone calls promptly and efficiently, communicate courteously with the public, and contribute positively as a team member.

Hillsdale Hospital describes its mission as providing excellence in healthcare community service, continued improvement, and respect for human life. It serves the local community with compassionate, skilled care in a clean, safe, healing environment. The hospital is identified as a Detroit Free Press Top Workplace and a USA Today Top Workplaces organization. It is an equal opportunity employer.

Requirements

• High school diploma or equivalent from an accredited institution.
• Computer skills.
• Excellent command of the English language and ability to communicate courteously with the general public.
• Ability to handle admissions and telephone calls in a timely and efficient manner.
• Positive attitude and ability to work as a team player.
• Availability to work rotating weekend and holiday hours.

Nice To Haves

• On-the-job training or prior knowledge of the admitting process.
• Familiarity with medical terminology.

Responsibilities

• Register patients according to current processes and procedures, including verifying demographics, insurance cards, treatment consent, Advance Directives, POA, and the MSP Medicare Letter.
• Distribute registration paperwork to departments.
• Prepare pre-registration information and call patients to verify demographic and insurance information.
• Verify insurance using Availity, CPSI, CHAMPS, and other systems.
• Collect payments, including upfront collections and payments on account, and balance the cash drawer.
• Perform switchboard duties, including answering and transferring calls, paging, following code procedures, handling the surgery schedule and nightly stat reports, and maintaining the on-call board and Qliq soft.
• Participate in mandatory training, bootcamps, CPSIQ events, and Relias.
• Scan documents.
• Perform other duties as required or assigned.

Benefits

• Medical, prescription, dental, vision, life, and disability insurance.
• Paid vacation and holidays.
• 403(b) retirement plan with match.
• Education assistance and continuing education, with many courses offered onsite at the hospital.
• Third-shift premium of $3.05 per hour.
• Weekend premium of $2.00 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED