Admitting Rep

Wickenburg Community Hospital•Surprise, AZ

4d•Onsite

About The Position

The Hospital Admitting Rep greets incoming patients and visitors and performs registration duties for hospital inpatient, outpatient, emergency department, and surgery patients. Responsibilities include entering patient information, verifying insurance eligibility, collecting payments, and explaining registration forms. The role provides exceptional care and service to patients, guests, and fellow employees.

Requirements

High school diploma or equivalent.
At least 1 year of recent experience with insurance eligibility.
Computer literacy and basic knowledge of Microsoft Word and Excel.
Excellent communication and customer service skills.
Strong organizational skills and ability to multitask.

Nice To Haves

Previous medical office or hospital experience.
Knowledge of third-party payers.
Bilingual in Spanish.

Responsibilities

Greet patients and visitors professionally, determine the purpose of their visit, and direct them to the appropriate staff member or department.
Process patient registrations accurately and promptly.
Enter patient demographic and insurance or billing information and verify its accuracy at check-in.
Obtain and scan copies of patient identification, insurance cards, and physician orders into patient accounts.
Verify insurance eligibility before services are rendered.
Explain required registration forms and obtain signatures, including Patient Rights, Consent to Treat, Conditions of Admission, and Release of Information.
Collect and receipt payments for scheduled outpatient appointments and surgeries as noted on pre-admit paperwork.
Collect and receipt emergency department co-payments, deposits, and/or payment arrangements after patients have been triaged.
Assign inpatients to rooms.
Enter admission, discharge, and transfer times in patient accounts according to physician orders.
Create wristbands and labels, and print documentation needed by other departments.
Answer phones and route calls professionally to appropriate staff or departments.
Adhere to HIPAA privacy regulations.
Communicate courteously and professionally with coworkers.
Attend organizational and department meetings when indicated.
Participate in team discussions and planning.
Follow hospital policies and procedures.
Perform other duties as assigned by the Hospital Registration Supervisor or Patient Access Manager.