Admissions Support Coordinator

Embark Behavioral Health • Chandler, AZ

2d

About The Position

Embark Behavioral Health is seeking a Weekend Admissions Coordinator to support families seeking mental and behavioral health treatment. This part-time, weekend role is based with the Chandler team and requires residence in the Phoenix, Arizona metro area. The position combines empathetic, trauma-informed communication with consultative sales and conversion skills in a fast-paced, phone-based environment. The coordinator is a first point of contact and trusted guide for families making vulnerable, time-sensitive treatment decisions, helping them access appropriate care.

Requirements

• 2–3+ years of experience in behavioral health or mental health, healthcare admissions or intake, or high-volume call center or inside sales.
• Proven ability in consultative sales, intake coordination, or conversion-focused roles.
• Strong verbal communication, active listening, and objection-handling skills.
• Ability to remain calm and effective in emotionally sensitive or urgent situations.
• Experience using CRM systems; Salesforce is preferred.
• Must reside in the Phoenix, Arizona metro area.

Nice To Haves

• Background in behavioral health treatment settings or substance use recovery.
• Experience with insurance verification, intake coordination, or utilization review support.
• Associate’s or Bachelor’s degree in healthcare, psychology, or a related field.

Responsibilities

• Manage inbound calls and digital inquiries from families seeking mental and behavioral health treatment as the first point of contact.
• Use consultative sales techniques to guide families toward appropriate levels of care and help move conversations toward admission decisions.
• Conduct structured phone screenings to evaluate client needs, urgency, and clinical appropriateness.
• Identify potential barriers to admission and proactively offer solutions that support timely access to care.
• Communicate empathetically and in a trauma-informed manner while building rapport with parents, guardians, and referral sources in high-stress situations.
• Guide families navigating vulnerable, time-sensitive decisions related to treatment.
• Collaborate with clinical, operations, and utilization review teams to support seamless admissions and continuity of care.
• Maintain accurate documentation in Salesforce or a similar CRM, track pipeline activity, and meet conversion, quality, and responsiveness metrics while ensuring HIPAA compliance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed