Admissions Specialist

Brightli • Sterling, MO

13d • Onsite

About The Position

The Admissions Specialist serves as a key point of contact for clients entering behavioral health and recovery services. The role coordinates admissions, manages referral activity and waiting lists, maintains census information, and supports clinical and billing processes. It helps provide a positive, welcoming experience from initial contact through intake while supporting access to care and collaborating with clients, referral partners, and internal teams. The position is based in Poplar Bluff, Missouri, in the Recovery Services department, and requires strong customer service, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment.

Requirements

• High School Diploma or General Equivalency Diploma (GED).
• Proficiency with Microsoft Word, Excel, and other computer-based systems.
• Current driver's license, acceptable driving record, and current automobile insurance.
• Successful completion of background screening, including criminal record, driving record, abuse/neglect screening, and fingerprint check.
• Excellent verbal and written communication skills.
• Ability to establish rapport and create a welcoming environment for clients, families, and referral partners.
• Strong organizational skills and ability to prioritize multiple responsibilities while meeting deadlines.
• Exceptional attention to detail and accuracy.
• Must obtain First Aid certification within three months of employment and maintain certification thereafter.
• Must obtain CPR certification within three months of employment and maintain certification thereafter.
• Must complete required behavioral management training within thirty days of employment or at the first available class after hire.

Nice To Haves

• Previous administrative, customer service, healthcare, behavioral health, admissions, or intake experience is preferred.
• Knowledge of confidentiality requirements related to mental health and substance use treatment is preferred.

Responsibilities

• Coordinate the admission process for new clients, ensuring a positive and welcoming experience from first contact through intake.
• Facilitate client screenings by phone and in person to determine service needs and eligibility.
• Maintain professional relationships with referral sources, clients, and team members while providing outstanding customer service.
• Manage referral activity and maintain waiting lists in accordance with applicable standards and guidelines.
• Complete admission documentation and enter client demographic, financial, and consent information into applicable databases.
• Coordinate insurance and financial information with care management and billing teams to ensure timely processing.
• Monitor and maintain program census information to support operational and reporting requirements.
• Assist clinical staff with administrative tasks, correspondence, forms, and documentation.
• Conduct chart reviews and filing activities, and follow up on documentation deficiencies within required timeframes.
• Enter and maintain accurate data within established timelines and reporting requirements.
• Collaborate with departments to ensure admissions, transfers, and discharges are processed accurately and efficiently.
• Perform other duties as assigned by leadership.

Benefits

• Employee Assistance Program, including 24/7 counseling services, legal assistance, and financial consultation at no cost for the employee and household.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Workplace culture focused on employee wellbeing, belonging, connection, and a supportive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED