Admissions Specialist

Vantage Point Behavioral Health•Fayetteville, AR

8d•Onsite

About The Position

The Admissions Specialist serves as the first point of contact for patients seeking behavioral health services. The role conducts assessments, coordinates admissions, verifies insurance benefits, and collaborates with treatment teams to support appropriate placement, patient safety, and a seamless admission experience. The position is at Vantage Point Behavioral Health Hospital in Fayetteville, Arkansas, which provides age-appropriate inpatient programs for children, adolescents, adults, and seniors, as well as outpatient services for adults age 18 and older. The hospital’s treatment teams may include psychiatrists, nurses, social workers, therapists, special education teachers, and other professionals. The specialist facilitates admissions and assessments, communicates with patients and families, coordinates with facility personnel and external sources, supports insurance authorization and review processes, and helps ensure appropriate care placement. The role also includes conducting safety checks and ensuring patient supervision at required intervals or according to individualized guidelines. Other functions and tasks may be assigned. The position is identified as night shift.

Requirements

Bachelor’s degree in behavioral science or a social services field; alternatively, an RN may meet the minimum educational requirement with an associate’s degree in nursing, or an LPN/LVN may meet it with successful completion of an LPN/LVN training program.
Licensure as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.

Nice To Haves

One or more years of experience working with individuals in a clinical or observational capacity within the facility’s area of specialty.
For states in which a therapist may act in this role, a master’s degree in a therapeutic field is preferred.
First aid may be required based on state or facility.

Responsibilities

Facilitate admissions and assessment processes for incoming patients.
Respond to inquiries about the facility within facility policy timeframes.
Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.
Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
Coordinate admissions and transfers between levels of care within the facility.
Communicate projected admissions promptly to designated internal representatives.
Verify insurance benefits and share gathered information with patients, families, and appropriate facility staff.
Gather medical admission documentation from external sources before admission and obtain initial pre-authorization for treatment and admission.
Assist individual therapists with concurrent insurance reviews to secure continued treatment.
Coordinate and facilitate peer-to-peer reviews when needed and communicate review results to the multidisciplinary treatment team.
Provide accurate and ongoing assessments of patient status during the admissions process.
Communicate treatment recommendations to other treatment teams.
Maintain a positive, empathetic, and professional attitude toward customers and acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety and provide excellent customer service with an appropriate sense of urgency.
Conduct safety checks and ensure supervision at 15-minute intervals, as noted in special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.