Admissions Specialist

White Sands Treatment Center of Tampa LLC•Deerfield Beach, FL

1d•$60,000 - $70,000•Hybrid

About The Position

We are seeking a dependable, personable, and highly organized Admissions Specialist to join the Admissions team. This full-time hybrid position helps prospective patients and their families navigate the admissions process, providing a professional, compassionate, and responsive experience from the initial conversation through admission. The ideal candidate is confident and engaging on the phone, builds rapport quickly, and works effectively in a fast-paced environment where communication, follow-up, documentation, and attention to detail are essential. The role involves responding to prospective patients, families, referral sources, and other contacts; gathering information about prospective patients’ needs and circumstances; explaining treatment programs and the admissions process; coordinating with internal teams; documenting activity; and helping manage admission logistics. The position is based in a hybrid setting in Deerfield Beach, Florida, and remotely. The overnight schedule is 11:00 p.m. to 7:00 a.m., and weekend work is required. Annual salary is $60,000–$70,000.

Requirements

High school diploma or equivalent required.
Minimum of one year of experience in healthcare admissions, behavioral health, substance abuse treatment, healthcare customer service, or a related field is preferred.
Administrative or office support experience is preferred.
Strong written and verbal communication skills.
Excellent organizational and time-management abilities.
Ability to prioritize tasks and meet deadlines.
Strong attention to detail and accuracy.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently and as part of a team.
Must work weekends.

Nice To Haves

Healthcare-related experience.
Experience in healthcare admissions, behavioral health, substance-use treatment, healthcare customer service, or a related field.
Administrative or office support experience.
Experience working in behavioral health, mental health, or substance-use treatment settings.

Responsibilities

Answer and manage incoming calls from prospective patients, families, referral sources, and other contacts.
Build rapport quickly and communicate with empathy, professionalism, and confidence.
Gather accurate information regarding prospective patients’ needs, treatment history, insurance, financial considerations, and admission circumstances.
Educate prospective patients and families about available treatment programs, services, and the admissions process.
Maintain consistent and timely follow-up with prospective patients and families throughout the decision-making process.
Coordinate with internal clinical, medical, financial, and operational teams when determining appropriate admission options.
Accurately document calls, conversations, follow-up activity, and relevant patient information within company systems.
Manage multiple leads and priorities simultaneously while ensuring opportunities and follow-ups are not missed.
Assist with coordinating admission dates, transportation, arrival details, and other logistical needs when appropriate.
Maintain professionalism and discretion when handling confidential and sensitive information.
Meet established expectations for responsiveness, documentation, follow-up, call quality, and overall admissions performance.
Participate in team meetings, training, and ongoing performance development.