Admissions Specialist

MnTC•Minneapolis, MN

2d•Remote

About The Position

The Admissions Specialist serves as the first point of contact for individuals seeking substance use disorder treatment services, their families, referral sources, and community partners. The role facilitates a welcoming, responsive, and efficient admissions experience by providing program information, conducting preliminary intake and screening activities, coordinating admissions logistics, verifying insurance benefits, and maintaining accurate documentation. The specialist works with applicants, referral partners, and internal teams to support timely access to care while following organizational policies, regulatory requirements, and MnTC’s Culture of Honor. The position is scheduled Monday through Friday from 2:30 p.m. to 6:30 p.m., totaling 20 hours per week. Initial training takes place in person in Minneapolis. After successful completion of training, the position is primarily remote unless business needs require onsite attendance. Occasional travel to MnTC locations for meetings, training, or other business purposes may be required. Target compensation is $17.00–$19.00 per hour, negotiable based on qualifications.

Requirements

High school diploma or equivalent.
At least one year of freedom from problematic substances.
Strong interpersonal, verbal communication, and customer service skills, including the ability to engage people experiencing crisis or significant life challenges.
Ability to maintain confidentiality and handle sensitive information professionally and discreetly.
Proficiency with electronic health records, databases, Microsoft Office applications, and other technology systems.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Must successfully complete and maintain eligibility under all required Minnesota Department of Human Services background studies and other applicable background screening requirements before providing direct care or client services.
Must successfully complete and maintain all required training and competency requirements before providing direct care or client services, including training related to client rights, confidentiality, mandated reporting, professional boundaries, and applicable licensing and regulatory requirements.

Nice To Haves

One year of experience in admissions, intake coordination, customer service, healthcare, behavioral health, substance use disorder treatment, or a related field; preferred.
Knowledge of substance use disorders, recovery principles, or behavioral health services, or willingness to learn.

Responsibilities

Serve as the primary point of contact for prospective clients, families, referral sources, healthcare providers, and community partners seeking information about substance use disorder treatment services.
Respond to calls, voicemails, online inquiries, referrals, and applicant questions within departmental response-time standards.
Provide accurate information about treatment services, program expectations, admission criteria, financial responsibilities, and available resources.
Conduct initial applicant screenings and gather information to support admission eligibility, program fit, and next-step recommendations.
Guide applicants and families through the admissions process, assisting with required forms, releases of information, assessments, and supporting documentation.
Coordinate admissions activities, including scheduling assessments and admission appointments, arranging transportation when applicable, and communicating with referral sources.
Review applications and supporting documentation to ensure required information is received before admission decisions.
Verify insurance eligibility, benefits, authorizations, and payment arrangements, and accurately document coverage information.
Screen clients for funding eligibility and coordinate required applications and supporting documentation with counties and other funding sources.
Collaborate with clinical, medical, and program staff to support appropriate placement, continuity of care, and timely admissions decisions.
Maintain accurate and timely documentation in electronic health records, admissions databases, and other required systems.
Monitor admissions pipelines, waitlists, and referral activity to support efficient access to treatment services.
Protect confidential information and protected health information in accordance with HIPAA, 42 CFR Part 2, organizational policies, and applicable regulations.
Identify and escalate admission barriers, high-risk situations, or service concerns to leadership.
Develop and maintain positive working relationships with referral partners, community organizations, healthcare providers, and other stakeholders.
Demonstrate MnTC’s mission, Culture of Honor, core values, and Putting Honor in Action principles in daily interactions.