Admissions Specialist

White Sands Treatment Center of Tampa LLC • Deerfield Beach, FL

4d • $60,000 - $70,000 • Hybrid

About The Position

We are seeking a dependable, personable, and highly organized full-time, hybrid Admissions Specialist to join the Admissions team. This role helps prospective patients and their families navigate the admissions process, providing a professional, compassionate, and responsive experience from the initial conversation through admission. The ideal candidate is confident and engaging on the phone, able to build rapport quickly, and comfortable working in a fast-paced environment where communication, follow-up, documentation, and attention to detail are essential. Experience in behavioral health, substance-use treatment, healthcare admissions, sales, or a call-center environment is strongly preferred.

The position is hybrid, based in Deerfield Beach, Florida, with remote work. The schedule is evenings, and weekend work is required. The annual salary is $60,000–$70,000.

Requirements

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to prioritize tasks and meet deadlines.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and as part of a team.
• Must work weekends.

Nice To Haves

• Healthcare-related experience.
• At least one year of experience in healthcare admissions, behavioral health, substance abuse treatment, healthcare customer service, or a related field.
• Administrative or office support experience.
• Experience working in behavioral health, mental health, or substance use treatment settings.
• Experience in behavioral health, substance-use treatment, healthcare admissions, sales, or a call-center environment.

Responsibilities

• Answer and manage incoming calls from prospective patients, families, referral sources, and other contacts.
• Build rapport quickly and communicate with empathy, professionalism, and confidence.
• Gather accurate information about prospective patients’ needs, treatment history, insurance, financial considerations, and admission circumstances.
• Educate prospective patients and families about available treatment programs, services, and the admissions process.
• Maintain consistent and timely follow-up with prospective patients and families throughout the decision-making process.
• Coordinate with internal clinical, medical, financial, and operational teams when determining appropriate admission options.
• Accurately document calls, conversations, follow-up activity, and relevant patient information within company systems.
• Manage multiple leads and priorities simultaneously while ensuring opportunities and follow-ups are not missed.
• Assist with coordinating admission dates, transportation, arrival details, and other logistical needs when appropriate.
• Maintain professionalism and discretion when handling confidential and sensitive information.
• Meet established expectations for responsiveness, documentation, follow-up, call quality, and overall admissions performance.
• Participate in team meetings, training, and ongoing performance development.

Benefits

• Health insurance (medical, dental, and vision).
• Three weeks of paid time off.
• Seven paid holidays.
• 401(k) retirement plan.
• Life insurance.
• Short-term and/or long-term disability insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED