Admissions Specialist

Valley Behavioral Health•Barling, AR

21h

About The Position

A clinical professional responsible for responding to inquiries, conducting assessments, and coordinating admissions to the facility. The role facilitates pre-admission assessments and recommendations, coordinates admissions and transfers between levels of care, verifies insurance benefits, gathers admission documentation, and supports authorization and continued-treatment reviews. The Admissions Specialist collaborates with facility medical, psychiatric, and multidisciplinary treatment teams and communicates with patients and families. The position also emphasizes patient safety, professional and empathetic customer service, complaint resolution, and required safety checks.

Requirements

A bachelor's degree in behavioral science or a social services field; alternatively, an associate's degree in nursing may be the minimum for an RN, or successful completion of an LPN/LVN training program may be the minimum for an LPN/LVN.
Licensure preferred for the clinical specialty, as designated by the state where the facility operates.
CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
First aid may be required depending on the state or facility.

Nice To Haves

For states where a therapist may serve in this role, a master's degree in a therapeutic field is preferred.
One or more years of experience working with individuals in a clinical or observational capacity within the facility's area of specialty is preferred.

Responsibilities

Facilitate admissions and assessment processes for incoming patients.
Respond to facility inquiries within facility policy timeframes.
Schedule and complete pre-admission assessments and communicate recommendations to patients or their families.
Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations and admissions.
Coordinate admissions and transfers between levels of care within the facility.
Promptly communicate projected admissions to designated internal representatives.
Verify insurance benefits and share gathered information with patients, families, and appropriate facility staff.
Gather medical admission documentation from external sources before admission and obtain initial pre-authorization for treatment and admission.
Assist individual therapists with concurrent insurance reviews to secure continued treatment.
Coordinate and facilitate peer-to-peer reviews when needed and communicate review results to the multidisciplinary treatment team.
Provide accurate, ongoing assessment of patient status during the admissions process.
Communicate treatment recommendations to other treatment teams.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints.
Demonstrate urgency regarding patient safety and provide excellent customer service.
Conduct safety checks and ensure supervision occurs at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Perform other functions and tasks as assigned.