Admissions Specialist

MnTC•Minneapolis, MN

6h•Remote

About The Position

The Admissions Specialist is the first point of contact for individuals seeking substance use disorder treatment, their families, referral sources, and community partners. The role supports a welcoming, responsive, and efficient admissions experience by providing program information, conducting preliminary intake and screening, coordinating admissions logistics, verifying insurance benefits, and maintaining accurate documentation. The specialist works with applicants, referral partners, and internal teams to support timely access to care while following organizational policies, regulatory requirements, and MnTC’s Culture of Honor. The position is scheduled Monday through Friday, 2:30 p.m. to 6:30 p.m., totaling 20 hours per week. Initial training is completed in person in Minneapolis. After successful completion of training, the position is primarily remote unless business needs require onsite attendance. Occasional travel to MnTC locations for meetings, training, or other business purposes may be required.

Requirements

High school diploma or equivalent.
One year of experience in admissions, intake coordination, customer service, healthcare, behavioral health, substance use disorder treatment, or a related field is preferred.
Knowledge of substance use disorders, recovery principles, or behavioral health services, or willingness to learn.
Strong interpersonal, verbal communication, and customer service skills, including the ability to engage people experiencing crisis or significant life challenges.
Ability to maintain confidentiality and handle sensitive information professionally and discreetly.
Proficiency with electronic health records, databases, Microsoft Office applications, and other technology systems.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
At least one year of freedom from problematic substances.
Must successfully complete and maintain eligibility under required Minnesota Department of Human Services background studies and other applicable background screenings before providing direct care or client services.
Must successfully complete and maintain required training and competency requirements before providing direct care or client services, including training related to client rights, confidentiality, mandated reporting, professional boundaries, and applicable licensing and regulatory requirements.
Able to sit for prolonged periods and work at a computer; frequently use a telephone, headset, and computer systems; and occasionally lift up to 10 pounds.

Nice To Haves

Experience in admissions, intake coordination, customer service, healthcare, behavioral health, substance use disorder treatment, or a related field is preferred.

Responsibilities

Serve as the primary contact for prospective clients, family members, referral sources, healthcare providers, and community partners seeking information about treatment services.
Respond to calls, voicemails, online inquiries, referrals, and applicant questions within established departmental response-time standards.
Provide accurate information about treatment services, program expectations, admission criteria, financial responsibilities, and available resources.
Conduct initial applicant screenings and gather information to support eligibility, program fit, and next-step recommendations.
Guide applicants and families through the admissions process, including required forms, releases of information, assessments, and supporting documentation.
Coordinate admissions activities, including assessments, admission appointments, transportation arrangements when applicable, and communications with referral sources.
Review applications and supporting documentation to ensure required information is received before admission decisions.
Verify insurance eligibility, benefits, authorizations, and payment arrangements, and document coverage information accurately.
Screen clients for funding eligibility and coordinate applications and supporting documentation to counties and other funding sources.
Collaborate with clinical, medical, and program staff to support appropriate placement, continuity of care, and timely admissions decisions.
Maintain accurate and timely documentation in electronic health records, admissions databases, and other required systems.
Monitor admissions pipelines, waitlists, and referral activity to support efficient access to treatment.
Maintain confidentiality and safeguard protected health information in accordance with HIPAA, 42 CFR Part 2, organizational policies, and applicable regulations.
Identify and escalate admission barriers, high-risk situations, or service concerns to leadership.
Develop and maintain positive working relationships with referral partners, community organizations, healthcare providers, and other stakeholders.
Demonstrate MnTC’s mission, Culture of Honor, core values, and Putting Honor in Action principles in daily interactions.