Admissions Specialist

Holding Hands OpCo LLC•Burbank, CA

4d•$20 - $25•Onsite

About The Position

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office.
Successful completion of a Department of Justice (DOJ) background check required.
Ability to build effective working relationships with staff, providers, and patients.

Nice To Haves

At least 6 months of customer service or administrative experience preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism.
Collect and verify required admissions documentation, including patient demographics and forms.
Verify patient eligibility and insurance benefits.
Request and track authorizations for services.
Maintain timely and consistent follow-up on pending admissions and cases.
Accurately update and maintain information in the system of record.
Collaborate with department coordinators and internal teams to support an efficient admissions process.
Prioritize tasks effectively and work efficiently in a fast-paced environment.
Cross-train and provide support in applicable areas of the department as needed.
Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements.
Communicate with management regarding operational needs and recommend process improvements.
Perform other administrative duties as assigned by the Director of Billing and Admissions.