Admissions Specialist

Overstory Health•Boston, MA

2d•$24 - $26•Hybrid

About The Position

Overstory Health is seeking a dedicated and personable Admissions Specialist to join their team. This role serves as the first point of contact for patients, aiming to create a welcoming and supportive admissions experience. Responsibilities include managing phone calls, scheduling appointments, verifying insurance information, and supporting daily administrative tasks within a patient-centric Partial Day Treatment (PDT) and Intensive Outpatient (IOP) program for individuals with high-acuity mental health needs.

Requirements

High school diploma or equivalent.
Minimum of 1 year in Sales (healthcare preferred) or as a receptionist in a medical clinic, hospital, or similar healthcare environment; or 3 years of comparable front office or Sales in a non-healthcare setting.
Strong customer service and communication skills, with the ability to multitask and manage a fast-paced environment.
Proficiency in Google applications, with a willingness to learn job-specific software (e.g., Slack, Zoom, Electronic Health Records).

Nice To Haves

Experience working with medical professionals and confidence interacting with a diverse patient population.

Responsibilities

Respond to all inbound referrals and inquiries; follow up on all outbound call needs with referral partners and potential patients; schedule and confirm intake appointments.
Manage client data in our EHR (Ritten) and RCM (Simitree) portals, including benefit verification and authorizations.
Maintain organized, accurate admissions records and ensure a timely, welcoming intake experience.
Verify insurance and check in/out for virtual sessions.
Track attendance, document in Ritten, and follow up with late or no-show clients.
Maintain a professional, friendly, and efficient front desk environment.
Support clinic operations through document prep, data entry, and technical assistance.
Connect clients to local community and social services as needed.