Admissions Specialist IV

Texas A&M University System•Corpus Christi, TX

About The Position

The Admissions Specialist IV supports undergraduate admissions operations by processing and reviewing applications, transcripts, and other admissions documentation, and by providing front-line operational support for admissions systems and workflows. The role identifies and resolves routine processing, data, and workflow issues; supports departmental users; assists with testing and documentation; and escalates system-level issues to the appropriate technical team. The position processes applications, transcripts, test scores, and supporting materials; reviews files for admissions eligibility; codes coursework and related information; corrects data discrepancies; prepares appeals documentation; and assists with residency, meningitis, and other admissions compliance requirements. It monitors workflows and troubleshoots routine operational issues to support accurate and timely processing. The role also serves as a departmental resource for established CRM, SIS, imaging, application, and related system workflows. It researches and documents recurring issues, tests system and process changes, validates functionality and communications following updates, maintains procedures and job aids, trains and assists departmental users, and escalates issues requiring configuration, development, or maintenance. It supports communication campaigns and enrollment-related recruitment, admission, and retention activities, and performs other duties as assigned.

Requirements

Associate's degree in a related field.
Five years of related experience; additional education may be considered as a substitution for the minimum experience requirement.
Alternatively, a bachelor's degree in a related field and three years of related work experience, or a master's degree in a related field and one year of related work experience.
Ability to effectively communicate technical information to non-technical users verbally, in writing, and in training presentations to groups or individuals.
Experience in data compilation and analysis.
Experience in a higher education setting.

Nice To Haves

Bachelor’s or Master’s degree in Computer Science or Higher Education Administration.
Experience working with Banner, Laserfiche, and Argos.
Experience working in higher education, admissions, supporting admissions processes, and enrollment operations.
Experience working with CRM systems, including a background in designing and implementing complex workflows and reporting solutions.

Responsibilities

Process undergraduate applications, high school and college transcripts, test scores, and other supporting admissions documentation.
Review application files and requirements to determine admissions eligibility and support issuance of admissions decisions.
Review high school and college transcripts to identify and appropriately code coursework and other admissions-related information.
Review error reports and admissions records to identify, research, and correct data discrepancies.
Prepare admissions appeals and supporting documentation for review by the Undergraduate Admissions Committee.
Assist with residency, meningitis, and other admissions-related documentation and compliance requirements.
Monitor admissions processing workflows for operational issues affecting application processing, data accuracy, or timely completion of admissions records.
Troubleshoot and resolve routine admissions processing, data, and workflow issues within established procedures and available system functionality.
Serve as a departmental resource for admissions staff on established CRM, SIS, imaging, application, and related system workflows.
Research recurring processing or system issues and document findings for resolution.
Test admissions workflows, system updates, and process changes, and document results.
Assist with validating data, workflow functionality, and communication processes following system updates or changes.
Maintain process documentation, procedures, and job aids related to admissions systems and workflows.
Provide training and front-line support to departmental users on established admissions system processes and functionality.
Identify issues requiring system configuration, development, or maintenance and escalate them to the appropriate technical or Project Management team.
Support communication campaigns and other enrollment-related processes using established system tools and workflows.
Support recruitment, admission, and retention activities sponsored by the Office of Admissions and/or Division of Enrollment Management.
Perform other duties as assigned.

Benefits

Medical insurance, with employee-only coverage available for $0–$30 per month after the university contribution; the university covers up to 83% of premiums for other listed coverage tiers.
Dental and vision insurance.
Life insurance, accidental death and dismemberment coverage, and long-term disability coverage.
Flexible Spending Account and Day Care Spending Account.
Dual Career Partner Program.
On-campus wellness opportunities.
Counseling, work-life assistance, financial resources, and legal resources.
Public Loan Forgiveness and book scholarships.
100% tuition coverage for up to 18 credit hours per fiscal year, subject to applicable rules.
Retirement through the Teacher Retirement System of Texas or Optional Retirement Plan, with voluntary tax-deferred account/deferred compensation plan options.
At least eight hours of paid vacation time off per month.
Eight hours of sick leave per month.
Eight hours of paid birthday leave.
12–15 paid holidays each year.
Professional development opportunities.