Admissions Representative

Brookline College • Phoenix, AZ

3d • Hybrid

About The Position

Unitek Learning is seeking an Admissions Representative to recruit qualified students for the college’s academic programs in a compliant, appropriate, and professional manner. This hybrid role combines on-campus and remote work and operates under direct supervision. The representative provides potential students with basic information and routine guidance about enrollment and admissions, responds to inquiries and concerns, and ensures appropriate action is taken in accordance with company policies, legal requirements, and regulatory standards.

The role involves building relationships with prospective students through inbound and outbound calls, interviews, outreach campaigns, and follow-up. The Admissions Representative explains program offerings, entrance requirements, curricula, and academic standards; advises prospective students about suitable programs; and helps them navigate applications and enrollment. The representative also maintains accurate records and reports, completes pre-start paperwork, attends required training and meetings, and performs other duties assigned by local leaders.

Requirements

• At least 2 years of customer service, telemarketing, or sales experience, including admissions experience.
• Demonstrated ability to fulfill Company Key Behaviors.
• Excellent presentation skills.
• Bachelor’s degree or equivalent experience.
• Knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to work assigned or flexible hours necessary to complete the job on a weekly basis.

Responsibilities

• Recruit qualified students for the college’s academic programs while following governmental regulations, accreditation standards, company policies, and published eligibility requirements.
• Respond to inquiry calls, web inquiries, and calls from potential students with prompt and accurate information about programs, entrance requirements, curricula, and academic standards.
• Make outbound calls to interested prospective students and participate in organized phone-a-thons and dialing campaigns.
• Initiate unsolicited leads and generate new business when not handling existing inquiries or working with prospective students.
• Follow up with prospects who do not schedule or attend interviews, interviews that do not progress, and dropped or cancelled students to address concerns.
• Schedule and conduct student interviews using approved company materials and procedures, and ensure any discussion of financial aid complies with company policy.
• Explain program offerings and relate the college’s benefits to prospective students’ needs; advise on suitable programs based on their goals, qualifications, and interests.
• Ensure admissions management meets prospective students and is informed about their motivations and concerns.
• Provide routine guidance on programs, eligibility, admissions policies, procedures, and required documentation.
• Serve as a liaison between students and campus, provide enrollment forms, assist with completion, and review applications and related documentation for compliance.
• Partner with Finance to support customer service during the transition and follow up to ensure financial aid packaging is complete.
• Mentor and advise students to help them identify their skills and interests; resolve straightforward questions and refer more difficult issues to experienced staff as appropriate.
• Accurately record inquiries and admissions activity, complete daily activity reports, and keep required reports and system information current and accurate.
• Complete pre-start paperwork accurately and on time.
• Attend and successfully complete required training and meetings, and perform other duties assigned by local leaders.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• Company-paid life insurance equal to 1x annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on the program.
• Competitive salary.
• Unlimited growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level