Admissions & Records Office Supervisor

Los Angeles Community College District • Los Angeles, CA

8d

About The Position

Plans, schedules, supervises, and participates in specialized clerical and technical work in a college admissions and records office. The role is performed on the day shift at a smaller college or the evening shift at a larger college. It oversees work related to student registration and enrollment, attendance, grading, transfers, and graduation, and addresses non-routine questions and problems involving admissions and records. The position works with other college offices and may assist with off-campus admissions and registration activities.

The supervisor interprets and applies District policies and procedures, oversees staff and document processing, uses standard office software and specialized admissions and records applications, and prepares reports and correspondence. General supervision is received from the Registrar or, in the Registrar’s absence, an academic supervisor. Immediate supervision is exercised over assigned technical and clerical admissions and records staff. Travel to locations throughout the District is required.

Requirements

• Associate degree or equivalent from a recognized college or university, preferably with coursework in business administration, human relations, and computer applications and office technology, plus three years of full-time, paid experience in a college or university admissions office; experience must include determining eligibility for enrollment, course credit, and/or graduation and residency.
• Alternatively, a bachelor’s degree from a recognized college or university, preferably with a major in business administration, public administration, or a related field, plus two years of full-time, paid experience in a college or university admissions office; experience must include determining eligibility for enrollment, course credit, and/or graduation and residency.
• One year of the required experience must be in a supervisory capacity. A successfully completed college-level course in supervision or management may substitute for this year of supervisory experience.
• A valid Class C California driver’s license is required.
• Knowledge of college enrollment, registration, grading, transfer, and graduation policies and procedures; customer service; office management; supervision and training; research techniques; admissions information sources; report and business correspondence formats; recordkeeping; and the computer applications, systems, and hardware used in an admissions and records office.
• Ability to plan, assign, and supervise staff work; interpret and apply relevant rules and procedures; assess situations and take effective action; compile and interpret statistical data; meet schedules; evaluate work methods and performance; communicate effectively orally and in writing; use computer equipment and software; prepare reports and correspondence; give clear instructions; handle confidential information discreetly; maintain customer service; build effective relationships with diverse groups; provide training; and learn specialized computer applications.
• Ability to travel to off-site events and meetings.

Responsibilities

• Plan, schedule, supervise, and participate in the day-to-day clerical and technical work of the admissions and records office.
• Select, train, and supervise assigned clerical admissions and records staff.
• Interpret and apply District policies, rules, regulations, and procedures concerning admissions and records.
• Answer inquiries and investigate and resolve non-routine problems related to registration, enrollment, fee assessments, attendance, residency, graduation requirements, and related matters.
• Assist in coordinating off-campus admissions and registration.
• Coordinate procedures with the business office, financial aid, counseling, and other student services programs.
• Use standard office software to compile data and prepare reports and correspondence concerning student admissions and records.
• Use specialized computer applications for applications, electronic transcripts, and degree audits.
• Attend and participate in seminars, conferences, workshops, and other meetings pertaining to admissions and records.
• Review and supervise the processing of documents and petitions for grade changes, withdrawals, transfers, graduation, academic and progress renewals, and related matters.
• Perform related duties as assigned.
• Travel to locations throughout the District.

Benefits

• Medical and dental insurance and vision care plans for employees and dependents.
• A $50,000 life insurance policy provided at no cost for each employee.
• New employees receive 12 full-pay days and 88 half-pay days of illness leave.
• 19 paid holidays per year.
• Annual vacation accrual beginning at 10 days and increasing to 24 days depending on years of service; vacation for management and confidential positions begins at 15, 20, or 24 days.
• Other paid time off includes bereavement leave, personal necessity leave, court subpoena leave, and jury duty.
• Membership in the Public Employees Retirement System.
• Coverage by Social Security.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree