Admissions and Records Representative

NEIU • Chicago, IL

8d • Onsite

About The Position

The Admissions and Records Representative supports operational and administrative functions within the Registrar’s Office and Enrollment Management. The role assists students, faculty, and staff with registration-related questions by telephone, email, and in person, and focuses on records processing, registration support, data maintenance, reporting assistance, document management, and specialized registration initiatives.

The position is based in the office at Northeastern Illinois University’s Main Campus in Chicago and is not eligible for hybrid or remote work. The regular schedule is Monday through Friday, with two days from 8:30 a.m. to 4:30 p.m. and three days from 10:00 a.m. to 6:00 p.m. It also requires approximately four Saturday shifts per year from 9:00 a.m. to 12:00 p.m., as well as extended weekday hours during peak registration periods. The position pays $22.63 per hour. Applicants must be legally authorized to work in the United States for any employer; visa sponsorship is not available. A background check is required.

Requirements

• High school diploma or equivalent.
• Two years (24 months) in total from qualifying coursework, administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience. Coursework is credited using the stated conversion: 30 semester hours equals one year; 60 semester hours or an associate degree equals 18 months; and 90 semester hours equals two years.
• Legally authorized to work for any employer in the United States.
• Successful completion of a background check.
• Availability for the stated Monday–Friday schedule and approximately four Saturdays per year, with extended weekday hours during peak registration periods.

Responsibilities

• Disseminate policy and procedure information; research, identify, and resolve student problems; and communicate appropriate next steps to students and staff.
• Support registration and student-records operations, including reviewing, verifying, and processing registration-related forms and documentation for completeness and accuracy.
• Assist with processing Semester Schedule Plans, individualized study forms, graduate thesis registration forms, and related registration workflows.
• Maintain cohorts and update advisor assignments in Banner and related systems.
• Support Early College, Summer Transition Program, and other specialized population registration initiatives through mass and manual registration processing and data maintenance.
• Process and maintain records for Student Billing/Late Withdrawal Committee petitions, including student information system updates and internal database maintenance.
• Run, review, and process student information system reports related to registration operations.
• Scan, index, organize, and maintain student records and documentation in accordance with retention standards and procedures.
• Support departmental documentation updates, process improvement initiatives, and operational audits.
• Assist with roster verification processing, prerequisite compliance reports, and priority and advance registration assignments under the Assistant Registrar’s guidance.
• Assist with diploma distribution and related tracking.
• Review system reports for discrepancies or data inconsistencies and escalate issues to the Assistant Registrar as appropriate.
• Assist with registration-related projects, data validation, records cleanup, and testing and validation of student information system updates, registration processes, and operational workflows.
• Collaborate with the Assistant Registrar on operational calendars and recommend process improvements and efficiencies.
• Help maintain and create training documentation, procedural manuals, registration process videos, and departmental workflow resources.
• Provide operational support to other Enrollment Management areas as needed.
• Perform other duties as assigned.

Benefits

• Eligible employees may have access to State of Illinois benefits administered through the Illinois Department of Central Management Service, including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED