Admissions/Intake Manager
About The Position
Providing compassion and care isn’t just our profession at PHRI, it’s our passion…and culture. We care for the clients that we serve. We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference in the community. Currently serving over 1,500 patients in two different states and looking to grow to over 10,000 patients in 5 states, over the next 3-5 years. Its focus is advocating and implementing integrated care model approach to underserved population undergoing behavioral health related issues.
Requirements
- High school diploma or equivalent required; associate degree in healthcare administration, psychology, or related field preferred.
- Minimum 1–2 years of experience in a healthcare, social services, or behavioral health setting.
- Familiarity with intake procedures, EMR systems, and insurance verification processes.
- Excellent verbal and written communication skills, with a client-first approach.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Demonstrated ability to work independently and as part of a team in a fast-paced environment.
- Sensitivity to populations experiencing trauma, substance use, and mental health challenges.
- Proficient computer skills in Microsoft Outlook and other standard software applications.
- Legally authorized to work in the U.S.A.
Nice To Haves
- LGSW/LPC/LICSW
Responsibilities
- Respond promptly and courteously to phone, email, and in-person inquiries from prospective clients, family members, and referral sources.
- Explain program offerings, intake requirements, and treatment process clearly and compassionately.
- Schedule intake assessments with clinical staff and coordinate logistics with admissions and operations teams.
- Collect and input client data, documentation, consents, and insurance information into the electronic medical records (EMR) system.
- Verify benefits and eligibility for services through insurance portals or coordination with billing staff.
- Track incoming referrals and maintain updated status reports to support timely admissions.
- Identify and escalate urgent or high-risk situations to clinical supervisors as needed.
- Maintain confidentiality of all client and program information in accordance with HIPAA and 42 CFR Part 2.
- Collaborate with case managers, program managers, and other departments to ensure seamless transition into services.
- Participate in regular intake team meetings and training sessions to support quality improvement and consistency.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
