Admissions Intake Auditor
About The Position
Trustbridge Hospice, a member of Empath Health, is seeking a compassionate, customer-focused Admissions Intake Auditor in West Palm Beach. This full-time role supports the admissions process and helps provide patients and families with a seamless, empathetic experience during a meaningful transition. The position works Monday through Friday, 9:30 a.m. to 6:00 p.m. The auditor reviews admissions and processes new referrals to ensure accurate, complete documentation and compliance with regulatory standards, agency guidelines, and organizational requirements. The role coordinates follow-up on documentation issues and collaborates with intake and interdisciplinary team members to promote accuracy, compliance, and a positive patient and family experience. The position supports Trustbridge Hospice’s compassionate, patient-centered mission. Trustbridge Hospice is a community-based nonprofit that has served South Florida families since 1978, providing hospice and palliative care, caregiver support, and bereavement services. Empath Health is a not-for-profit healthcare organization with a connected network of services across Florida.
Requirements
- Three years of experience in healthcare administration, auditing, and customer service.
- Strong attention to detail.
- Ability to handle a fast-paced environment.
- Organized, flexible, and self-motivated, with the ability to communicate with all levels of the medical team.
- Ability to develop an HPBC clinical knowledge base.
- Strong communication, organization, and computer skills.
Nice To Haves
- Associate degree preferred.
- Knowledge of hospice or home health programs preferred.
Responsibilities
- Review and audit admissions for completeness, accuracy, and compliance with regulatory standards and agency guidelines.
- Process new referrals accurately and efficiently to support a timely, seamless intake process.
- Identify missing, incomplete, or inaccurate information and coordinate follow-up to resolve documentation issues.
- Maintain accurate records and documentation in accordance with organizational policies and established requirements.
- Collaborate with intake and interdisciplinary team members to promote accuracy, compliance, and a positive patient and family experience.
- Support a compassionate, patient-centered environment that reflects Trustbridge Hospice’s mission and values.
Benefits
- Medical, dental, vision, and life insurance.
- Retirement plan with company match.
- More than five weeks of paid time off.
- Education and training opportunities.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
