Enrollment and Admissions Supervisor

Community College System of New Hampshire•Nashua, NH

About The Position

Under the direction of the Associate Vice President of Student Affairs (AVPSA), the Admissions & Enrollment Supervisor oversees Nashua Community College’s admissions and enrollment operations and services. The role supervises staff and coordinates the daily functions and activities of the Admissions Office, addressing the needs of students, faculty, staff, and the public through coordination with interdepartmental units. The position reports to the AVPSA at NCC. The supervisor is a primary resource for prospective and current students on admissions procedures, course scheduling, registration, financial aid, course placement assessment, and certification, diploma, and degree requirements. The role processes admissions applications, assists with other enrollment functions, and helps oversee the college’s front-facing financial aid processes while maintaining familiarity with federal and system financial aid policies and practices. Working with the AVPSA, the supervisor develops and manages departmental plans and budgets, forecasts needs, allocates resources, and tracks expenses. The position participates in on- and off-campus recruitment, manages prospective-student tracking and recruitment through a CRM, evaluates recruitment effectiveness, and adjusts efforts to improve penetration and conversion rates. It also coordinates outreach with business, industry, and community organizations; trains and coaches employees; and performs administrative, personnel, and compliance duties in accordance with applicable college, system, state, and federal requirements. Employment eligibility requires residency in Maine, New Hampshire, Vermont, Massachusetts, Connecticut, or Rhode Island. Offers are contingent upon successful completion of the required background check.

Requirements

Bachelor’s degree from a recognized college or university in business, education, marketing, or a related discipline.
Two years of experience in admissions, academic advising, student services, or academic operations, with responsibilities in program coordination, operations management, and/or staff supervision.
Each additional year of approved formal education may be substituted for one year of required work experience.
Residency within Maine, New Hampshire, Vermont, Massachusetts, Connecticut, or Rhode Island is required for employment eligibility.
Successful completion of the required background check is a condition of employment.

Nice To Haves

Knowledge and understanding of enrollment management practices and functions.
Knowledge of interviewing procedures and practices.
Knowledge of office record keeping and reporting.
Ability to gather, assemble, correlate, and analyze facts and identify existing or potential problems.
Ability to contribute to the development of sound operational procedures.
Ability to exercise sound judgment in appraising situations and making routine decisions.
Ability to follow specific instructions when gathering facts, data, or resources and organizing information.
Ability to meet with prospective students and explain college or department programs.
Ability to present ideas clearly and effectively.
Ability to establish and maintain effective working relationships.
Ability to work independently and as a member of a team.
Ability to handle matters tactfully and diplomatically and maintain confidentiality.
Willingness to maintain an appearance appropriate to assigned duties and responsibilities.

Responsibilities

Oversee Admissions Office operations and services, coordinating with interdepartmental units to meet the needs of students, faculty, staff, and the public.
Supervise staff and coordinate the daily functions and activities of the Admissions Office.
Serve as a primary resource for prospective and current students regarding admissions, course scheduling, registration, financial aid, course placement assessment, and certification, diploma, and degree requirements.
Process student admissions applications and assist with other enrollment functions.
Help oversee the college’s front-facing financial aid processes and maintain familiarity with federal and system financial aid policies and practices.
Work with the AVPSA to develop and manage departmental plans and budgets, forecast needs, allocate resources, and track expenses.
Participate in on- and off-campus recruitment, including open houses, tours, information sessions, college fairs, high school visits, and community activities.
Promote the college’s benefits to increase student inquiries and support prospective students through the enrollment process.
Manage tracking and recruitment of prospective student groups using a CRM tool; assess recruitment effectiveness and adjust efforts based on intake and conversion numbers.
Increase penetration and conversion rates for assigned schools, events, territories, and populations.
Train and coach department employees using a collaborative leadership style to support professional conduct, effective communication, and performance.
Use software and databases, including Banner, MS Office, Target X, EAB Navigate, and other private software, to process recruitment and enrollment activities and information.
Maintain knowledge of the functions of other administrative offices and college departments.
Coordinate with business and industry and community-based organizations to promote college offerings and awareness of NCC among community groups and adult learners; conduct informational sessions.
Perform administrative duties related to maintaining a safe work environment, employee training, communicating job expectations, monitoring and appraising performance, and managing employee time and attendance in accordance with applicable policies, agreements, and regulations.
Comply with college, system, state, and federal rules and regulations.
Perform other duties as assigned.