Admissions Enrollment Specialist

COMMUNITY ACTION AGENCY OF OKLAHOMA•Oklahoma City, OK

2d•Onsite

About The Position

The Admissions & Enrollment Specialist ensures accurate eligibility determinations, timely enrollment, and compliance with ERSEA requirements. The role maintains full enrollment, manages documentation, and helps families enter the program smoothly and respectfully in accordance with federal and local guidelines and the agency’s core values. The specialist owns eligibility determination, enrollment processing, selection and waitlist management, attendance monitoring, vacancy management, ERSEA documentation and compliance, and staff training on ERSEA. The position shares responsibility for recruitment-pipeline coordination, family communication, and community referrals. It does not conduct community outreach or recruitment events, manage MOUs, provide case management, supervise staff, or manage center-level attendance follow-up. The role requires frequent travel to off-site locations. Work settings vary and include the Head Start Support office, Head Start Centers, and community resources. The position reports to the Director of Family Empowerment, supervises no staff, and coordinates with Head Start Support Staff and other agencies.

Requirements

Bachelor’s degree in child development, Social Services, Education, or a related field.
Strong attention to detail and documentation accuracy.
Proficiency in ChildPlus and related systems, or ability to learn them.
Strong computer literacy and ability to learn agency data systems.
Valid Oklahoma Driver’s License and reliable transportation for travel to off-site locations.
Ability to work with people from diverse cultures, backgrounds, and economic levels with compassion, respect, integrity, and without bias.

Nice To Haves

Experience with eligibility or enrollment processes.

Responsibilities

Conduct eligibility interviews and verify income and required documentation.
Maintain adherence to ERSEA Performance Standards and agency policies.
Manage waitlists, selection criteria, and enrollment tracking systems.
Collaborate with centers to address chronic absenteeism and coordinate supportive follow-up with families.
Fill vacancies within required timelines to maintain full enrollment.
Maintain accurate records in ChildPlus and other systems.
Train staff on ERSEA procedures.
Partner with Recruitment & Community Engagement staff to support a pipeline of eligible families.
Prepare reports for monitoring, audits, and internal reviews.
Perform other duties as assigned in support of the Head Start/Early Head Start mission.