Weekend Admissions Coordinator

Enterhealth•Plano, TX

11d

About The Position

The Admissions Coordinator serves as an initial point of contact for prospective patients, families, referral sources, and healthcare professionals. The role coordinates the admissions process from initial inquiry through patient arrival, providing compassionate communication, exceptional customer service, and administrative support in a fast-paced healthcare environment. The coordinator works with patients and families, referral sources, and interdisciplinary teams to support timely admissions and a seamless admissions experience. The schedule is Friday through Sunday, 7 a.m. to 7 p.m., with a rotating Thursday.

Requirements

Associate's or bachelor's degree preferred; equivalent healthcare experience will be considered.
A minimum of two years of experience in healthcare admissions, intake coordination, and business development/liaison preferred.
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Exceptional organizational and time-management skills.
Ability to multitask while maintaining attention to detail.
Proficiency with Microsoft Office and electronic medical record systems.
Strong critical-thinking and problem-solving skills.
Professional demeanor and ability to handle confidential information.

Nice To Haves

Behavioral health or addiction treatment experience.
Experience with insurance verification and benefit coordination.
Knowledge of behavioral health or substance use disorder treatment.
Familiarity with medical terminology.
Experience using CRM or admissions software.
Bilingual English/Spanish.

Responsibilities

Serve as the first point of contact for prospective patients, families, referral sources, and healthcare professionals.
Coordinate the admissions process from initial inquiry through patient arrival and tours.
Verify insurance benefits and obtain required documentation.
Schedule assessments and coordinate admission logistics.
Educate patients and families about Enterhealth's programs, services, and admission requirements.
Collaborate with physicians, therapists, nursing, utilization review, the business office, and clinical staff to facilitate timely admissions.
Maintain accurate and timely documentation in the electronic medical record (EMR) and admissions systems.
Maintain confidentiality and comply with HIPAA, Joint Commission standards, and organizational policies.
Develop and maintain positive relationships with referral sources and healthcare professionals.
Assist with departmental reporting, administrative duties, and special projects as assigned.
Assist with additional responsibilities as assigned, including MTH duties, front desk, and transportation.