0120 Facility - Admissions Coordinator
About The Position
The Admissions Coordinator is responsible for admitting and/or registering patients into the facility and maintaining communication between the organization, patient referral sources, patients, and families. The role supports prospective patients and their significant others in seeking treatment, coordinates admissions with the Admission Counselor and referral sources, and ensures required information, paperwork, appointments, and transportation arrangements are handled accurately and promptly. The position requires a bachelor's degree and at least one year of healthcare admissions experience. Experience in mental health or substance abuse is preferred. CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility. First aid may be required depending on the state or facility. Management may add or remove duties as circumstances dictate.
Requirements
- Bachelor's degree required.
- At least one year of healthcare admissions experience required.
- CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
Nice To Haves
- Healthcare admissions experience in mental health or substance abuse.
- LPN, Certified Addictions Counselor (CAC), Certified Chemical Dependency Counselor (CCDC), or Certified Employee Assistance Program (CEAP) certification.
- First aid may be required based on the state or facility.
Responsibilities
- Greet and search new patients and those transporting patients upon arrival.
- Review prospective admissions with the Admission Counselor against approved admission criteria, policies, and procedures.
- Schedule assessments for voluntary patients.
- Respond promptly to inquiry calls.
- Perform clerical duties, including managing paperwork, entering data, and answering phones.
- When applicable, contact patients and other sources to gather required clinical and demographic data.
- Assist prospective patients and significant others in seeking treatment.
- Assist the Admission Counselor with registering patients in their assigned programs.
- Complete patient admissions efficiently and accurately and distribute paperwork promptly to notify staff of each patient's arrival or transfer.
- Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
- Ensure required patient information is received and processed and that necessary appointments are made with appropriate behavioral or medical health personnel.
- Coordinate with referral sources.
- Coordinate patient transportation arrangements.
- Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and prioritize patient safety.
- Perform other functions and tasks as assigned.
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What This Job Offers
Job Type
Full-time
