Admissions Concierge

The McGuire Group Health Care Facilities•Town of West Seneca, NY

4d•$16 - $18•Onsite

About The Position

Seneca Health Care Center is seeking an Admissions Concierge to help create a warm, welcoming experience for new residents and their families. The role addresses questions, needs, and concerns with compassion and professionalism, supports tours and orientation, and helps ensure a positive admission experience. Seneca Health Care Center is part of The McGuire Group, which provides skilled nursing, rehabilitation, and long-term care services throughout New York State. The facility is located in West Seneca, New York, and is recognized with a CMS 4-Star Overall Rating.

Requirements

High school diploma or equivalent required.
At least 1 year of experience working in a long-term care setting with residents and families required.
Strong communication and customer service skills.
Positive attitude with strong teamwork and conflict-resolution abilities.
Strong problem-solving and organizational skills.
Ability to maintain professionalism and compassion in a fast-paced environment.
Ability to work collaboratively with interdisciplinary teams.

Nice To Haves

Associate degree preferred.

Responsibilities

Welcome new residents and families to the facility and provide tours and orientation support.
Maintain and update orientation materials and admission-related documentation.
Communicate daily with residents to ensure their needs are met and concerns are addressed promptly.
Maintain logs of resident concerns, follow-up actions, and resolutions.
Ensure subacute rehabilitation rooms are clean, prepared, and ready for admissions.
Collaborate with interdisciplinary teams to support resident satisfaction and a positive admission experience.
Provide excellent customer service to residents, families, visitors, and staff.
Perform additional duties as assigned.