Admissions Clerk

Star Valley Health•Afton, WY

About The Position

While upholding the Star Valley Health mission, vision, and values, the Admissions Clerk helps ensure patients enter the hospital seamlessly, promptly, efficiently, and with a customer-focused experience. Admissions Clerks are often a patient’s first contact with the hospital and are responsible for creating a positive first impression for patients and families. Admission functions include collecting accurate demographic, financial, and clinical information during registration to facilitate patient care and reimbursement; responding to patient questions and concerns; and informing patients of their rights, responsibilities, and other required information. This is an at-will position. The role also supports clinic reception and communications, patient registration and payments, and coordination with providers, medical staff, and the Revenue Cycle department. The position description provides a guideline for typical duties and requirements; additional or different responsibilities within a reasonable scope may be added or removed at the Board’s discretion.

Requirements

Professional customer service background, including oral and written communication.
Strong multitasking skills and ability to change directions as requested or needed.
Sound analytical and problem-solving skills.
Proficient computer skills, including Microsoft Word, Excel, Outlook, and general internet use.
Skillful use of general office equipment.
Two or more years of reception, clerical, or general office experience.
Post-high-school diploma or GED.
Ability to work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to clients, visitors, and staff.
Ability to comply with HIPAA and other federal, state, and local regulations and maintain a high degree of confidentiality in client and staff matters.
Excellent organization and prioritization aptitude.
Ability to sit, stand, walk, push, bend, and reach throughout the day.
Ability to lift 25 pounds or more on occasion.

Nice To Haves

Experience with Meditech software.
General health care clerical experience.
Post-high-school education.

Responsibilities

Cordially greet external and internal customers who come into the clinic.
Answer the telephone, interview and screen office callers, answer questions, and direct callers to the correct department.
Admit patients and verify demographic information; scan insurance cards and photo identification.
Collect co-payments and deductibles and work with the Revenue Cycle department as needed to address financial questions.
Make decisions without continuous direction.
Handle confidential and proprietary information on a daily basis.
Develop relationships with providers and medical staff to understand their patient interaction patterns.
Represent Star Valley Health positively on campus and in the community.
Attend meetings and training sessions as scheduled.
Cross-train to assist with workload.
Perform other duties as assigned or identified.