Admissions Clerk (PT)

WVU Medicine

4d•Onsite

About The Position

The Admissions Clerk interviews patients or their legal representatives to obtain demographic and insurance verification information, secures required signatures, explains patient rights, and coordinates outpatient scheduling and inpatient reservations with Medical/Dental Staff and their office personnel. The role supports patient admissions and registration, patient account accuracy, communications, and the operation of the hospital switchboard.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Ability to sit for extended periods.

Nice To Haves

One year of experience in admissions and registration.

Responsibilities

Promptly greet patients or their legal representatives, determine the appropriate service, and assess patient acuity.
Interview patients or their legal representatives courteously and in a timely manner to obtain complete and accurate information.
Explain forms requiring signatures, inform patients of their rights, and provide hospital information and brochures.
Prepare the appropriate patient chart.
Determine, coordinate, and secure patient room assignments in accordance with current policy.
Arrange appropriate patient transportation to nursing units or ancillary departments.
Enter appropriate ancillary testing orders.
Accurately enter emergency room charges for services, pharmaceuticals, and supplies provided.
Accurately document scheduling and reservations called in by physicians or office staff.
Investigate, resolve, and document problems promptly; contact Medical/Dental Staff, Nursing Units, and the Patient Care Administrator as needed.
Maintain current knowledge of State, Federal, and insurance procedures related to hospital registration.
Check and reconcile admissions, discharges, and transfers used to establish daily hospital census records.
Maintain office-material supplies and order replenishments from Materials Management.
Maintain control of keys distributed for the PBX, Weir Conference Room, and Starvaggi Board Room.
Document and secure patient valuables in the safe when left with the Admitting Office.
Check the daily admission report to ensure charges are transferred to the appropriate patient accounts.
Collect payments for private rooms, respite care services, and point-of-service collections.
When working in the Emergency Department, collect copayments and self-pay amounts for emergency visits.
Operate the hospital switchboard efficiently and courteously.
Execute emergency plans calmly and promptly according to established departmental and hospital procedures.
Maintain accurate records of patients, medical staff, and hospital personnel to support communication and continuity of patient care.
Answer telephones and provide or obtain information as needed.
Provide professional, cooperative, and courteous service to patients, visitors, callers, Medical/Dental Staff, and fellow employees while maintaining confidentiality.
Safeguard patients' rights and respect confidentiality, privacy, security, complaint resolution, spiritual counseling, and communication needs.
Attend required in-services and educational programs.
Attend and actively participate in at least three staff meetings annually.
Identify areas for self-improvement and document goals on the performance appraisal.