Admissions Assistant (Part-Time Nights)

Acadia•Dartmouth, MA

10d•$23 - $25•Onsite

About The Position

Southcoast Behavioral Health is seeking a part-time Admissions Assistant to handle the admission and registration of incoming patients at its 192-bed mental health treatment center in Dartmouth, Massachusetts. The facility serves pediatric, adolescent, adult, and geriatric patients, including adults with co-occurring mental health and substance use disorders. The Admissions Assistant provides patient-facing support and clerical services under clinical or nursing leadership. The role calls for a positive, empathetic, and professional approach, timely handling of admission information, and consistent attention to patient safety. The schedule is every other weekend from 7 p.m. to 7 a.m., with a pay range of $22.50–$24.50 per hour. A bachelor’s degree is preferred, with a Social Services field of study noted as a plus. One or more years of healthcare experience is preferred. CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility. First aid may be required depending on state or facility requirements.

Requirements

CPR certification and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.
First aid may be required depending on state or facility requirements.

Nice To Haves

Bachelor’s degree preferred; a degree in a Social Services field is a plus.
One or more years of healthcare experience preferred.

Responsibilities

Greet and search new patients and people transporting patients upon arrival.
Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies about claims, and answering phones.
Complete admission paperwork, explain forms before patients sign, notify the clinical lead of arrivals, and escort patients and documentation to the appropriate location.
Complete patient admissions accurately and efficiently, and distribute paperwork promptly to notify staff of patient arrivals or transfers.
Ensure required patient information is received and processed, and arrange necessary appointments with behavioral or medical health personnel.
Respond professionally and empathetically to customers, acknowledge unmet patient needs, and work to resolve complaints.
Prioritize patient safety and provide excellent customer service with an appropriate sense of urgency.
Help maintain a positive, supportive, structured, safe, secure, clean, and comfortable environment for patients, significant others, and staff.
Conduct safety checks and ensure supervision at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
Document timely, accurate, and appropriate clinical information in medical records, registration systems, and other technology systems.
Interact routinely with patients, observe behaviors, and communicate significant observations to admissions staff.
Obtain and document patients’ vital signs, height, and weight when assigned.
Engage patients in activities and interactions that encourage progress toward treatment goals.
Assist patients and family members with contraband searches and with itemizing belongings and valuables when needed.
Complete and maintain required documentation, and assist with follow-up and paperwork related to facility incidents and events.
Provide patient transportation or coordinate transportation with an appropriate staff member.
Perform other functions and tasks as assigned.