Admission Coordinator
About The Position
The Admission Coordinator is a key member of Diversus Health’s multidisciplinary team, managing incoming calls and referrals from people in crisis, concerned community members, and partner organizations. The role supports timely triage, placement, and care coordination, connecting people navigating behavioral health challenges with appropriate services and resources. The coordinator works with internal teams and external providers to improve access to behavioral health care, including for underserved and vulnerable community members. The position is based at Lighthouse 115 Parkside in Colorado Springs, Colorado. It is full-time, day shift, non-exempt, and offers a listed salary range of $46,000 to $63,000. The role requires a bachelor’s degree in a behavioral health or healthcare-related field, or equivalent experience.
Requirements
- Bachelor’s degree in a behavioral health or healthcare-related field, or equivalent experience.
- Desire to work with people who have mental illness.
- Thorough understanding of systems of care and integration of physical and behavioral health.
- Ability to adapt to differences in organizational cultures, including primary care, substance use, and social services.
- Ability to take initiative and use critical thinking to solve problems independently.
- Excellent verbal and written communication skills and ability to build rapport.
- Proficiency in Microsoft Word and Excel.
- Ability to type at least 25 words per minute.
- Embody Diversus Health’s core values: Teamwork, Solution-Minded, Impactful, and Integrity.
Nice To Haves
- One year of volunteer or professional experience in the behavioral health field is preferred.
Responsibilities
- Serve as the point of contact for incoming calls and help identify and connect clients with immediate and ongoing needs.
- Maintain working knowledge of community resources and act as a broker between clients, the community, and caregivers.
- Work as part of a multidisciplinary team to coordinate placement, referrals, and admissions through phone and referring agencies.
- Manage Diversus Health Emergency Response communications.
- Communicate with clients and referring providers to update placement information and provide client-care updates to family members.
- Coordinate with the clinical team to support clients in crisis in the community, in coordination with outpatient care and the 988 hotline.
- Receive and review incoming referrals for the ATU level of care.
- Accept appropriate ATU placement referrals based on established criteria and coordinate nursing reports and transportation with referring agencies.
- Refer clients at the crisis walk-in center for internal and external placement.
- Obtain initial insurance pre-authorizations for accepted clients.
- Maintain accurate documentation of all client interactions in the electronic health record system.
- Support continuity of care and promote safety and stability in crisis situations.
- Conduct follow-up calls to support ongoing continuity of care.
Benefits
- Public Service Loan Forgiveness (PSLF)-eligible employer
- Tuition reimbursement opportunities
- Comprehensive medical, dental, and vision coverage
- 401(k) with a 4% company match
- Paid time off, sick leave, and paid holidays
- Employee Assistance Program (EAP)
- Employer-paid life insurance, AD&D, and long-term disability coverage for eligible employees
- Professional development and continuing education support
- Career growth and advancement opportunities
- Collaborative, mission-driven culture
- Meaningful work serving underserved and vulnerable members of the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
