Admission Coordinator

Colusa Medical Center•Arbee, CA

About The Position

The Admission Coordinator manages the overall admission process, referral intake, and coordination of patient admissions in accordance with corporate policies and procedures. The role works closely with clinical and non-clinical departments, patients, families, referring physicians, discharge planners, and other healthcare facilities to support efficient admissions and a positive public image for Colusa Medical Center.

Requirements

High school diploma.
Demonstrated expertise in organizational, time-management, and communication skills.
Knowledge and acceptance of the facility's philosophies, policies, programs, and services.
Ability to communicate professionally with doctors and patients and understand cultural differences.
Must satisfy U.S. work authorization requirements and complete Form I-9.

Nice To Haves

Two years of experience in a related healthcare field.
Experience in third-party reimbursement, as a nurse liaison, or in a related area.

Responsibilities

Manage facility intake functions professionally and track each referral from receipt through admission or denial.
Receive, document, and direct telephone inquiries; forward referrals to the clinical team for acceptance or denial.
Ensure admission calls are answered by a live person Monday through Friday, 8 a.m. to 5 p.m., and confirm after-hours, weekend, and holiday coverage before the end of each workday.
Coordinate admission workflows, records, and statistics, including completing referral sheets at initial contact.
Follow payer policies for Medi-Cal, Medicare, commercial insurance, and other payers, and direct patients and families to financial counseling resources as appropriate.
Communicate admission decisions verbally and in writing to referral sources and families, and arrange facility tours.
Initiate admission forms, including Consent to Treat, obtain timely and valid signatures and consents, and scan complete admission packets to support billing.
Submit an accurate daily midnight census, coordinate with accounting on month-end close, maintain referral tracking records and files, and track inquiry statistics.
Prepare daily census data and projections, monthly referral reports for the CAO, and daily census projections and admission schedules for departments.
Maintain communication with discharge planners and provide information about facility programs to referring physicians, families, and other healthcare facilities.
Participate in outreach, referral development, and educational presentations as directed by Administration.
Document referral information and forward it to clinical liaisons; coordinate with nursing and providers on placement in specialty units.
Distribute evaluation sheets and face sheets to departments; help prepare admission materials and introduce patients and families to the facility and its procedures.
Inform staff of anticipated patient needs and discharge-planning considerations, organize liaison calls, and notify departments of requirements such as IV needs, wound care, and bariatric equipment.
Verify insurance coverage before admission and use marketing tools to support customer, referrer, and payer satisfaction, market penetration, public image, and average daily census goals.