Administrator VI - Deputy Director - Information & Analysis

Commonwealth of Massachusetts • Boston, MA

9d • Hybrid

About The Position

The Massachusetts Department of Revenue Child Support Services Division seeks an Administrator VI - Deputy Director to manage its Information & Analysis group in Boston. The role provides strategic leadership for the division’s data warehouse and quality assurance functions, overseeing performance metrics, dashboards, reports, quality assurance, and self-assessment analyses that support agency decisions and strategic objectives.

The Deputy Director leads data and technology initiatives, business analysis, reporting, process improvement, and compliance activities. The position manages staff and major projects, collaborates with agency, state, interagency, and federal partners, and helps ensure that data, technology, and reporting support effective program operations and outcomes for families.

DOR/CSS uses a hybrid work model, with work performed both in-office and remotely depending on operational needs. Employees must be equipped to work remotely, supervise and be supervised remotely, and work effectively in an isolated setting. The position requires travel to offices where direct reports work and availability to travel to the officially designated work location on the same workday when an exigent circumstance arises.

Applicants must have at least five years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in a specified administration or management field, including at least one year in project management, supervision, or management, or an equivalent combination of experience and qualifying substitutions. A relevant certificate or related degree may substitute for part of the experience requirement.

Requirements

• At least five years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management; at least one year must be in project management, supervision, or management, or an equivalent combination of experience and substitutions.
• Ability to establish strategic goals and connect them to agency vision, integrate business and operational objectives, review practices for efficiency, solve problems, implement innovative methods, and evaluate results.
• Ability to interpret, analyze, and visualize data and confirm technical solutions meet business requirements.
• Proficiency in SQL, including advanced queries to extract, join, filter, and analyze data.
• Experience with Tableau to create interactive dashboards, reports, and visualizations.
• Strong proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to interpret management needs, research data solutions, and communicate analysis through business-focused outputs.
• Ability to oversee staff development in business analysis and quality assurance and guide best practices.
• Ability to understand and report on agency data-driven goals and self-assessment requirements, and to prioritize quality assurance work according to management or external priorities.
• Ability to lead employees in a results-driven environment through planning, organization, delegation, cooperation, follow-through, judgment, and decision-making.
• Ability to coach and mentor staff, set expectations and priorities, support professional development, manage change, encourage accountability, and provide performance feedback and recognition.
• Ability to foster teamwork, inclusive and candid discussion, healthy conflict resolution, trust, and development of diverse talent.
• Ability to build effective working relationships through integrity, collaboration, respect, and continuous improvement.
• Exceptional oral and written communication, listening, negotiation, and mediation skills.
• Ability to adapt priorities and approaches to competing demands, organizational changes, modified operational requirements, and emergencies.
• Strong customer service orientation and ability to interpret partner requests, forecast customer impacts, and develop analysis and reporting for agency, state, and federal needs.
• Candidates must have an appropriate remote-work environment, including connectivity and access to resources; be able to supervise and be supervised remotely and work effectively in an isolated setting; and be available to travel to the designated work location on the same workday when required.

Responsibilities

• Provide strategic leadership for the DOR/CSS Data Warehouse and Quality Assurance functions, including performance metrics, dashboards, reports, quality assurance, and self-assessment analyses.
• Lead development, implementation, and management of the DOR/CSS Data Warehouse and Tableau reporting environments, ensuring data integrity, accessibility, security, and effective use.
• Direct business analysis and data-driven initiatives; identify trends, operational issues, risks, and opportunities; translate findings into recommendations and strategies to improve processes, collections, program participation, and organizational effectiveness.
• Coordinate federal, state, and agency performance reporting, ensuring timely and accurate reports and communicating results to executive management, operational managers, stakeholders, and auditors.
• Develop annual strategic business plans and performance measures with executive and senior management, monitor progress, and develop corrective, remedial, and mitigation strategies as needed.
• Evaluate organizational and functional performance against established criteria and use data analysis to identify strengths, weaknesses, trends, and opportunities for improvement.
• Lead projects and special initiatives involving process improvement, outreach, policy development, innovative workflows, and revenue opportunities, including efforts to maximize child support collections and federal incentive funding.
• Lead data and technology modernization initiatives, including transition of data warehouse, storage, reporting, and analytical capabilities from on-premise environments to cloud-based solutions.
• Coordinate technical and business requirements with agency, state, and interagency partners to implement technology solutions, data visualization, system enhancements, and platform modernization.
• Oversee the federally required DOR/CSS Self-Assessment Review and related compliance activities, coordinating analysis and findings and ensuring accurate, timely submissions to the federal Office of Child Support Enforcement.
• Lead, supervise, mentor, and develop staff; allocate resources, assign projects, prioritize workloads, manage performance, and support professional development.
• Manage project plans, resources, schedules, deliverables, and priorities to complete major initiatives and align them with DOR/CSS strategic objectives.
• Promote a customer-focused culture of continuous improvement, outreach, innovation, accountability, and data-driven decision-making.

Benefits

• The Commonwealth offers an employee benefits package intended to support employees, their loved ones, and their future; specific benefits are referenced through the Employee Benefits and Rewards resource.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed