Administrator L3

Wipro • Irving, TX

1d

About The Position

Wipro is seeking an experienced Application Support Engineer with strong L2/L3-level SQL expertise and solid Windows Administration skills. The role supports a critical application used to track and manage backup tape cartridges and removable hard drives detached from servers. The ideal candidate is analytical, self-driven, able to troubleshoot complex issues independently, and quick to acquire domain knowledge.

The position provides L2/L3 application support, SQL-based troubleshooting, application health monitoring, incident investigation and root cause analysis, and operational support for Windows servers. It also involves maintaining support documentation and meeting SLAs, including support for critical production incidents. The required experience is 3–5 years. The expected compensation range is $45,000 to $110,000, with final compensation depending on factors including location, skills, and relevant experience. The role is eligible for Wipro’s standard benefits, including medical and dental options, disability insurance, paid time off, and other paid and unpaid leave options.

Requirements

• Strong L2/L3 SQL experience, including complex SELECT queries, joins, subqueries, and views.
• Experience with performance troubleshooting and basic query optimization.
• Experience with data validation and analysis.
• Good working knowledge of Windows Administration, including Windows Server services, scheduled tasks, and event logs.
• Knowledge of file system permissions and basic system troubleshooting.
• Experience supporting enterprise applications in a production environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple issues simultaneously.
• Excellent communication skills for interaction with cross-functional teams.
• 3–5 years of experience.
• Windows Server administration experience.

Nice To Haves

• Experience supporting backup, storage, or asset-tracking systems.
• Exposure to incident and change management tools such as ServiceNow or similar.
• Exposure to batch jobs, schedulers, or background services.
• Experience with GIRA and AUTOSYS.
• Understanding of ITIL-based support processes.

Responsibilities

• Provide L2/L3 application support for a system that manages backup tape cartridges and offline storage media.
• Troubleshoot with SQL by writing and optimizing queries, analyzing data issues, and validating application data integrity.
• Monitor application health, investigate incidents, and perform root cause analysis.
• Support Windows server operations, including service monitoring, log analysis, and scheduled jobs as required.
• Create and maintain support documentation, SOPs, and knowledge base articles.
• Adhere to SLAs and support critical production incidents as required.

Benefits

• Medical benefits options
• Dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed