Administrator L3

Wipro • Mountain View, CA

4d

About The Position

The Dedicated Support Specialist delivers comprehensive technical support during new-hire onboarding across MacBook and Windows environments. The role focuses on device configuration, troubleshooting, and white-glove client service. It manages onboarding sessions and schedules while collaborating with technical teams to maintain current standards and best practices. The specialist also provides end-user support on-site and remotely and may provide additional support during Meetup weeks as identified by leadership.

Requirements

• Strong expertise in Mac OS and Windows OS.
• Proven ability to troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills for client-facing interactions.
• Ability to coordinate effectively with technical teams and manage scheduling tasks.
• Experience with onboarding processes involving MFA, VPN, and collaboration tools such as Slack and Teams.
• Customer-first mindset and strong problem-solving skills.
• 3–5 years of experience.
• Desktop support experience.

Nice To Haves

• Comfort delivering white-glove service in high-pressure environments.
• Strong organizational skills for managing multiple onboarding sessions.
• Collaborative approach to working with on-site and remote technical teams.

Responsibilities

• Configure new-hire devices, primarily MacBooks, and complete updates and patches before onboarding sessions.
• Manage requests, schedule sessions, and send calendar invitations for device onboarding activities.
• Conduct onboarding sessions covering Identity Pass completion, multi-factor authentication, VPN setup, Slack configuration, and device enrollment.
• Train executive assistants and business managers on the onboarding process.
• Provide on-site and remote end-user support through ticketing systems.
• Provide secondary support during Meetup weeks as identified by leadership.
• Communicate clearly with clients about support processes and expectations.
• Collaborate with technical teams to maintain current standards and best practices.

Benefits

• Medical benefits options.
• Dental benefits options.
• Disability insurance.
• Paid time off, inclusive of sick leave.
• Other paid and unpaid leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed